What are the responsibilities and job description for the Production Support Specialist- ACH position at Vision Square INC?
7 years of production support experience in banking or payment systems. Strong hands-on experience supporting ACH payment processing. Solid understanding of: o ACH lifecycle and settlement windows o NACHA file structure & validation o ACH returns, NOCs, reversals, and exception processing o ACH cut-off times and processing schedules Experience troubleshooting ACH return codes and reconciliation issues. Hands-on experience with below is more preferrable: o Unix/Linux commands & job monitoring o SQL querying & data analysis o Log analysis & issue troubleshooting o Incident & problem management Experience handling client communications and incident coordination. Familiarity with Jira or other ticketing tools. Preferred Qualifications Knowledge of banking operations and settlement processes. Experience supporting high-volume ACH environments. Understanding of regulatory and compliance requirements. ITIL process awareness. Key Competencies ✔ Strong analytical and troubleshooting skills ✔ Ability to handle time-critical payment processing windows ✔ Excellent communication and client-facing skills ✔ Detail-oriented with strong operational discipline ✔ Ability to work effectively in night shift environments