Administrative Assistant – Insurance Licensing & Customer Support

Job Details

• Job Title: Administrative Assistant – Insurance Licensing & Customer Support

• Location: Indiana, USA

• Work Arrangement: Onsite

• Worksite Address: Not Provided

• Employment Type: Contract

• Contract Duration: Expected through June 30, 2027, with the possibility of extension

• Work Schedule: Monday–Friday, 8:00 AM–4:30 PM

• Working Hours: 40 hours per week, with a half-hour unpaid lunch

• Candidate Pay Rate: $22.00 per hour

• Education: High School Diploma required

• Background Check: Driving record (DMV) check required as part of the background check

Position Overview

We are seeking an Administrative Assistant to support insurance licensing renewals, reinstatements, application processing, and customer service operations. This position involves reviewing licensing applications and supporting documentation, verifying eligibility, maintaining compliance with applicable regulations, assisting applicants with licensing requirements, and coordinating with internal teams and external organizations.

The ideal candidate will have strong customer service skills, practical knowledge of Microsoft Office applications, and the ability to manage administrative processes accurately and professionally.

Required Skills / Experience

• Customer Service: At least 2 years of strong customer service experience in a business or professional environment

• Microsoft Office: At least 2 years of practical knowledge of MS Office, including Word, Excel, and Teams

• Education: High School Diploma

Preferred Skills / Experience

Highly Desired

• Prior experience in the Life, Accident & Health (LAH) or Property & Casualty (P&C) insurance industry

• Prior experience working in a call center setting

Job Responsibilities

• Review insurance licensing renewal and reinstatement applications, including supporting civil, criminal, or administrative background documentation

• Determine applicant eligibility for license renewal in accordance with applicable laws, rules, policies, and procedures

• Verify potential disqualifications by coordinating with relevant enforcement teams, licensing system vendors, and other organizations

• Use databases and online systems to review applications and verify applicant information

• Process license reinstatement waiver forms required for applicable licensing examinations

• Explain reinstatement procedures and requirements to applicants and track their progress

• Maintain licensing renewal and reinstatement webpages

• Coordinate with system vendors to troubleshoot errors, resolve application concerns, and support process improvements

• Communicate with internal and external stakeholders regarding licensing questions, concerns, and initiatives

• Assist with continuing education due-date extension and retirement exemption forms in coordination with the manager

• Provide backup receptionist support as needed

Work Schedule & Contract Information

• This is an onsite position

• The schedule is Monday through Friday, 8:00 AM to 4:30 PM

• The position requires 40 hours per week, including a half-hour unpaid lunch

• The engagement is expected to continue through June 30, 2027, with the possibility of extension

• The candidate must undergo a driving record (DMV) check as part of the background check

Ideal Candidate

The strongest candidate will have at least two years of customer service experience in a business or professional environment, at least two years of practical experience with Microsoft Word, Excel, and Teams, and a high school diploma.

Candidates with prior Life, Accident & Health or Property & Casualty insurance industry experience, or experience in a call center, would be particularly competitive. The role is well suited to someone who is detail-oriented, communicates effectively, handles documentation accurately, and can manage customer inquiries and administrative workflows professionally.