Medical Office Specialist

Rochester Eye Care Associates is seeking an experienced Medical Office Specialist to serve as a lead presence within our front desk operations. This role is ideal for a seasoned medical or optical front office professional who is confident in their skills, takes ownership of their work, and can help guide day-to-day front desk workflows.

As the Medical Office Specialist, you will be a key point of contact for patients while also serving as a resource for front office processes, accuracy, and efficiency. This position plays an important role in maintaining a smooth patient experience and supporting the overall success of the practice.

What We Offer

• Pay based on experience
• No weekend hours
• Paid time off (PTO) and paid holidays
• Employee health insurance
• Eyewear benefits
• Simple IRA with company match
• Paid training and ongoing support
• Collaborative, professional team environment

Responsibilities

• Serve as the primary front desk contact, setting the tone for a professional and welcoming patient experience
• Manage patient check-in/check-out, scheduling, and phone inquiries with accuracy and efficiency
• Oversee and support front desk workflows to ensure smooth daily operations
• Handle administrative tasks including documentation, insurance verification, and billing support
• Utilize knowledge of medical and/or optical billing and coding to ensure accuracy and compliance
• Act as a lead resource within the front office, supporting consistency, organization, and best practices
• Communicate effectively with clinical staff to ensure a seamless patient journey

Required Skills

• High School Diploma or GED required
• Prior experience in a medical or optical office required
• Experience with billing and coding; optical billing experience preferred
• Strong organizational and multitasking skills
• Professional, patient-focused demeanor with excellent communication skills
• Detail-oriented, self-motivated, and dependable
• Interest in healthcare and patient service excellence