What are the responsibilities and job description for the Conference Services – Field Technician position at Vision IT?
Position Overview
Vision IT is seeking a highly motivated and customer-focused Conference Services – Field Technician to support mission-critical operations at Los Angeles Air Force Base (LAAFB). This onsite role is responsible for providing technical support for conference rooms, audiovisual systems, VTC platforms, and end-user technologies in a secure DoD environment.
The ideal candidate will possess strong troubleshooting skills, excellent customer service, and experience supporting classified and unclassified conferencing technologies within a Department of Defense environment.
(This Position is Contingent Upon Award)
Key Responsibilities
At Vision IT, we lead with People First, ensuring our employees and customers thrive. We foster an environment of compassion, servant leadership, and operational excellence, enabling our teams to support mission-critical logistics with integrity and professionalism. If you are passionate about IT asset management, logistics, and ensuring operational success in a DoD environment, we want you on our team.
At Vision IT, we prioritize the health, well-being, and financial security of our employees with a comprehensive benefits package, including:
Vision IT provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Vision IT complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.Vision IT expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with Vision IT's employees' ability to perform their job duties may result in discipline up to and including discharge.
Vision IT is seeking a highly motivated and customer-focused Conference Services – Field Technician to support mission-critical operations at Los Angeles Air Force Base (LAAFB). This onsite role is responsible for providing technical support for conference rooms, audiovisual systems, VTC platforms, and end-user technologies in a secure DoD environment.
The ideal candidate will possess strong troubleshooting skills, excellent customer service, and experience supporting classified and unclassified conferencing technologies within a Department of Defense environment.
(This Position is Contingent Upon Award)
Key Responsibilities
- Provide onsite technical support for conference rooms, executive meetings, and VTC sessions
- Configure, operate, troubleshoot, and maintain audiovisual (AV) equipment and collaboration technologies
- Support Microsoft Teams, Zoom for Government, Cisco Webex, and other conferencing platforms
- Perform setup and teardown of conference room equipment, including displays, microphones, cameras, speakers, and control systems
- Diagnose and resolve hardware, software, and network connectivity issues
- Coordinate with customers and leadership to ensure successful meeting execution
- Maintain operational readiness of conference room technologies and associated equipment
- Document incidents, service requests, and technical procedures within ticketing systems
- Support desktop and peripheral troubleshooting as needed
- Ensure compliance with DoD cybersecurity and information assurance policies
- Provide white-glove customer support for senior leadership and mission partners
- Active Secret Security Clearance (required prior to start)
- CompTIA Security certification (current and compliant with DoD 8570/8140 requirements)
- Experience supporting conference room technologies, audiovisual systems, or IT field services
- Strong knowledge of:
- Microsoft Windows environments
- Video teleconferencing systems
- AV hardware and troubleshooting
- Network connectivity and peripheral support
- Excellent communication and customer service skills
- Ability to work independently in a fast-paced operational environment
- Must be able to lift and move AV/IT equipment as required
- Experience supporting Department of Defense or Federal Government environments
- Familiarity with Crestron, Extron, Poly, Cisco, or similar AV/control systems
- Knowledge of ITIL practices and ticketing systems such as ServiceNow
- Additional certifications such as Network , CCNA, or Microsoft certifications
At Vision IT, we lead with People First, ensuring our employees and customers thrive. We foster an environment of compassion, servant leadership, and operational excellence, enabling our teams to support mission-critical logistics with integrity and professionalism. If you are passionate about IT asset management, logistics, and ensuring operational success in a DoD environment, we want you on our team.
At Vision IT, we prioritize the health, well-being, and financial security of our employees with a comprehensive benefits package, including:
- 401(k) Plan: Company matching contributions to help you save for retirement.
- Dental & Vision Insurance: Coverage for dental care, eye exams, glasses, and contacts.
- Health Insurance: Comprehensive medical coverage.
- Paid Time Off (PTO): Generous policy to maintain work-life balance.
- Disability Insurance: Short-term and long-term protection for financial stability.
- Life & AD&D Insurance: Coverage for life and accidental death/dismemberment.
- Supplemental Benefits: Voluntary benefits for critical illness, accident, and hospital care.
Vision IT provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Vision IT complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.Vision IT expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with Vision IT's employees' ability to perform their job duties may result in discipline up to and including discharge.