What are the responsibilities and job description for the Senior Manager, Insider Threat position at Visa?
Visa is seeking a highly capable Senior Manager to own core investigative and analytical functions within Visa's Insider Threat program. This role will manage complex investigations in partnership with the Investigations Lead, ensure case quality and compliance, and lead the program’s metrics, dashboard development, and pattern analysis efforts to prevent and mitigate insider threats and workplace violence incidents.
The Senior Manager will maintain compliance with internal policies and external regulatory requirements, and provide actionable intelligence to leadership through regular briefings and reporting. They will also be the primary owner of the program’s case audit process and will coordinate directly with key partners in ER, Legal, Cybersecurity, Business Conduct, and Physical Security to ensure timely and effective resolution of cases. Where bandwidth allows, the Senior Manager will contribute to program development, expansion, and specialized training initiatives.
Primary Functions
- Lead the monthly audit process to ensure case timelines, documentation quality, and compliance with legal/regulatory standards.
- Manage investigative workflows for assigned cases in coordination with the Investigations Lead.
- Own the development and maintenance of program metrics, dashboards, and trend analysis to identify emerging risks.
- Coordinate with cross-functional partners (Cyber, Legal, Business Conduct, ER) to resolve cases efficiently and strengthen proactive prevention measures.
- Gather and analyze internal and external intelligence and benchmarking data to inform program strategy and innovation.
- Support the Program Head in governance, strategy, and targeted training and awareness initiatives.
- Brief senior leadership when appropriate on emerging risk patterns, case updates, and program recommendations.
- Execute special projects to enhance employee engagement with the Insider Threat program.
This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.