Senior Manager, Employee Experience & Learning

Overview

Visa Consulting and Analytics (VCA) drives tangible, impactful and financial results for Visa’s network clients, including both financial services and merchants. Drawing on our expertise in strategy consulting, data analytics, brand management, marketing, operational and macroeconomics, The Visa Advisory team solves the most strategic problems for our clients.

The North America Consulting and Analytics Practice within the Visa Advisory team provides consulting and solution services for Visa’s largest issuers, co-brand, merchants, and fintech's in the United States and Canada. We apply deep expertise in the payments industry to assist clients with their key business priorities, drive growth and improve profitability. The VCA team provides a comprehensive range of consulting services to deliver solutions that address unique challenges in areas such as improving profitability, strategic growth, customer experience, digital payments and managing risk.

The Strategy and Operations (S&O) team supports the North America VCA team through setting standards, developing foundational processes, and driving operational performance for the consulting organization.

The Sr. Manager, Employee Experience & Learning

Responsibilities of this role include:

• Create, maintain, and launch creative learning solutions to positively impact the experience of employees who are new to Visa and VCA
• Work with enterprise teams and facilities teams to promote learning programs and support onboarding and employee success initiatives
• Work closely with Platforms team on LMS management such as setting up programs, updating participant status, registrations and cancellations, feedback channels, pulling and interpreting data
• Monitor and report on key metrics and outcomes of learning programs, such as learner satisfaction, completion rates, knowledge retention, skill acquisition, and business impact
• Build strong relationships with learners and stakeholders through ongoing engagement and communication throughout the program lifecycle
• Identify and manage key relationships with external training delivery partners and vendors
• Support day-to-day internal communications and high-visibility initiatives in support for VCA North America
• Operate with a global mindset and work with Advisory Services regional communications teams, informing and supporting them on developments relevant across multiple regions.
• Create and edit a variety of written materials, including but not limited to: newsletters, press releases, thought leadership, blog posts, paid editorial and case studies.
• Lead deck creation, content development, and revisions of materials to support key initiatives, stakeholder communications, and strategic presentations.
• Have a digital first mindset and collaborate with the digital content team to leverage social media channels for campaign amplification.
• Produce engaging content by leaning into audience insights and cultural trends and opportunities to clearly articulate Visa’s brand positioning and voice and align with its marketing objectives.
• Develop and manage SharePoint sites supporting key strategic initiatives of the Strategy & Operations team
• Stay current with emerging AI tools and technologies, applying them to drive workflow optimization and operational efficiency

This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.