What are the responsibilities and job description for the Operations Analyst position at Visa?
CyberSource Corporation, a Visa Inc. company, needs an Operations Analyst (multiple openings) in Austin, Texas to
- Serve as a level 1 point of contact and internal support for Visa Value-Added Services sales users.
- Manage the case queues, classifying cases, prioritizing for delivery teams and ensuring cases have met minimum criteria to be worked on by the team or perform necessary follow up to ensure completeness of information.
- Partner with a team of analysts and administrators who provide support to the users completing business on the tool.
- Work in conjunction with management and IT partners to help facilitate and manage overall progress of application issues or change requests.
- Administer/Configure the Configure-Quote-Price (CPQ) tool per business requirements, including products/pricing maintenance, approval flows, and other enhancements.
- Position reports to the Austin, Texas office and may allow for partial telecommuting.