Issuing Solutions, Product Solutions Lead

Visa’s Value-Added Services division (VAS) is one of the three core revenue growth drivers for the company. VAS enable Visa’s clients to deliver secure, reliable and convenient payments experiences for their customers. In fiscal year 2024, VAS revenue grew by 22%, and our top 265 largest clients now use on average 22 VAS solutions.

The NA VAS – Issuing Solutions team is accountable for financial and operational performance of Issuing Solutions in North America. More specifically, the Manager of Foundational Solutions will partner with Global and Regional Product and NA Sales teams to help tell the story of how Visa’s foundational service offerings, such as our Digital Processing Solutions (DPS), other offerings, and partnerships come together to solve client needs/use cases and drive telling of this story through various channels (critically including direct client conversations). This individual will also work closely with other leaders across the team to provide real-time market insights, intake and triage client needs and coordinate roadmaps, and share feedback on ongoing go-to-market efforts. This position can be based in the San Francisco Bay area with minimal travel expected. The role reports to the Senior Director, Issuing Solutions for North America.

The role will support the Senior Director of NA Issuing Solutions across a range of strategy, solutioning, commercialization and planning activities. Time spent on these areas will shift based on business needs. The Manager will own workstreams of key strategic initiatives (e.g., long-range strategy development, voice of the client insights, solution proposals to client opportunities) and ensure the North America VAS leadership team is equipped with the data and insights to meet growth imperatives.

Strong candidates are versatile team-players who learn fast, have high EQ and IQ, and carry a demonstrated record of driving workstreams.

What we expect of you day-to-day:

• Lead workstreams / small projects related to multi-year strategy for the North America foundational solutions VAS business, which considers nuances relevant to the region (e.g., fintech ecosystem, available payment methods, local banking regulation, mix of digital payments, issuer ecosystem, opportunities for inorganic growth)

• Work closely with cross-functional and regional teams on strategic projects, bringing timely and useful insight and analytical support

• Support development of business cases to support prioritization efforts

• Support and deliver regional product roadmaps that extend Visa's relevance beyond our core network assets. This includes:

  • Build out creative and impactful solutions by integrating insights across Visa's many expert functional resources and supporting collaborative solution development

  • Help serve as conduit for synthesizing client feedback for product requirement purposes to ensure voice of the customer is represented

  • Serve as intake channel for sales teams’ requests into enhancements and new product prioritization efforts (including understanding options and true needs)

• Partner with regional Commercialization leaders to build, execute, and monitor go-to-market motions so Solutions are easy to sell and easy to buy. This includes:

  • Support Go-To-Market (GTM) strategy development, informed by and based on client segmentation analysis, market sizing and competitive landscape & implications

  • Develop use-case, segment, and client-specific perspectives on solutions that solve key client problems/needs

  • Inform pricing guidelines with market intelligence

• Help architect client-centric joint solutions including build, implementation, and post-launch optimization:

  • Support sales teams in understanding clients' business and technical needs and defining solutions to meet them

  • Link Issuing Solutions with other Visa Product Domains and Client Segments (Acceptance, Risk) to provide greatest value to the client

• Manage day-to-day project and team activities to meet milestones and timelines

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.