What are the responsibilities and job description for the Director, Market Intelligence & Human Centered Design position at Visa?
The People (HR) Systems team at Visa is expanding the Employee Experience group. This is an exciting opportunity for an experienced Human Centered design professional to join the team and shape how to deliver exceptional experiences to our employees globally. Reporting to the Senior Director, Employee Experience Systems they would be an integral part of establishing practices and tools to deliver solutions that are intuitive and accessible. The role will be focus on creating solutions that meet the real needs of the end users by understanding the context in which users interact with a product or service, involving them in the design process through research, testing, and feedback.
This role will also stay connected with the market around leading practices in People Technology, providing insights into market trends, industry changes that provides the information and insights needed to make informed decisions that drive scale and improved employee experience.
Responsibilities:
- Conducting user research: Gathering data through interviews, surveys, and other methods to understand user needs, behaviors, and motivations.
- Collaborating with cross-functional teams: Working closely with product managers, engineers, and other stakeholders to ensure that design decisions are informed by user insights.
- Prototyping and testing: Creating prototypes of their solutions and test them with users to gather feedback and make iterative improvements.
- Developing design concepts: Based on user research, creating concepts that solve real user problems in a visually appealing and intuitive way.
- Communicating design solutions: Communicating the design decisions to stakeholders and ensuring that everyone is aligned on the overall design direction.
- Ensuring accessibility and inclusiveness: Responsible for ensuring that their designs are accessible and usable for all users, including people with disabilities and those from diverse backgrounds.
- Staying up to date with design trends and technology: As people technology trends evolve, one must continuously develop their skills and knowledge to stay current.
- Presenting insights and recommendations: Communicate their findings and recommendations to stakeholders, including decision-makers, in a clear and compelling manner.
Candidates located in Austin, Texas and Atlanta, GA are encouraged to apply.
This is a remote position. A remote position does not require job duties be performed within proximity of a Visa office location. Remote positions may be required to be present at a Visa office with scheduled notice.
