What are the responsibilities and job description for the Sr. Director, Enterprise & Operational Risk Management position at Visa?
About Visa’s Enterprise Risk Management Team
Visa’s Enterprise Risk Management (ERM) team is responsible for maintaining the company’s risk frameworks and standards, Risk and Control Self-Assessment (RCSA) program, and partnering with corporate functions to proactively identify, assess, and manage risk. We drive a culture of risk awareness and continuous improvement, ensuring the highest standards of operational excellence and regulatory compliance.
Position Overview
As Senior Director, Enterprise Risk Management, you will lead a global team of risk business partners supporting Client Services, Compliance & Legal, Data Privacy, and Finance corporate functions building out risk profiles inclusive of all risk types across the risk management lifecycle. You will own the global RCSA program and control testing executing against the RCSA 2.0 vision and champion operational risk management best practices across all regions and functions.
This is a high-impact, visible leadership role, responsible for strengthening Visa’s risk culture and enhancing our global risk management capabilities.
Key Responsibilities
Risk & Control Self-Assessment (RCSA) Program Management and Continuous Improvement
- Execute against the RCSA 2.0 vision driving stronger outcomes for the business and strengthening the overall output.
- Lead and scale the global RCSA program, including program management, control testing standards, and continuous improvement initiatives.
- Provide key operational risk insights, top risks, themes, to drive stronger environment.
- Drive manual to automated control conversion.
- Develop and deliver effective training programs for both 1st and 2nd line risk teams, ensuring consistent understanding and application of RCSA procedures worldwide.
- Simplify and clarify procedures and control testing guidelines, ensuring clear accountabilities and fit-for-purpose training.
- Ensure readiness for FBA and internal audit exams.
- Integrate RCSA processes with other risk initiatives, such as Business Impact Assessments, to deliver stronger insights and a seamless risk management experience for the 1st line.
- Leverage AI/GenAI to automate control testing, improve risk and control statements, and streamline process mapping.
- Identify and analyze operational risk incidents, root causes, and mitigation strategies, ensuring alignment with RCSA and audit findings.
- Accelerate horizontal and regional RCSA execution.
Stakeholder Engagement & Communication
- Build relationships with business leaders, risk partners, and global stakeholders to embed risk management practices into business processes.
- Partner with regional risk teams to implement and execute an approach for regional RCSAs in collaboration with regional risk leadership.
Leadership & Team Development
- Attract, hire, and develop top talent; foster a high-performing, globally distributed team.
- Provide ongoing coaching, mentorship, and training to uplift team capabilities strengthening the quality of the RCSAs and the insights to the corporate functions teams.
- Set clear objectives, remove obstacles, and empower the team to achieve ambitious goals.
- Identify key opportunities for the Center of Excellence to own to help accelerate the ERM vision.
- Coach team members to execute and ensure 100% compliance against enterprise risk frameworks, standards, and overall risk management lifecycle.
Risk Business Partnering
- Serve as a strategic risk advisor to corporate functions, helping build risk profiles and address key risks impacting Visa’s long-term 2030 strategy.
- Partner with 1st line and risk leaders to ensure robust controls and effective challenge of RCSA outcomes.
- Partner with compliance organization on Global Substantive Compliance Area (SCA) Programs
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
Atlanta, GA is the PREFERRED location for this position; however the team is open to other locations such as Miami, Austin, Washington DC and Toronto, Canada.
