What are the responsibilities and job description for the Director, Global Client Services Communications position at Visa?
We are seeking an accomplished Director of Global Client Services Communications to join our Visa Corporate Communications Team. This leader will be responsible for developing and executing strategic communications initiatives that elevate our brand, foster exceptional client engagement, and define the future narrative of client services. The ideal candidate will be a masterful storyteller, adept at crafting compelling messages across diverse channels, with a passion for innovation and excellence in all facets of communications.
This individual is expected to:
- Develop and implement a comprehensive communications strategy for Visa Client Services that aligns with the business priorities.
- Partner with cross-functional teams to create a unified narrative that highlights the impact client services for both internal and external audiences.
- Drive storytelling that amplifies Client Services’ industry leadership, innovation, and impact.
- Elevate Visa’s global client presence by orchestrating impactful external communication strategies, inclusive of compelling content for external events to showcase Visa’s thought leadership and priorities across Client Services.
- Drive internal communication strategies and execution, inclusive of internal messaging frameworks, leadership talking points, organizational announcements, town halls and internal campaigns for key CS initiatives.
- Oversee the development and delivery of clear, consistent client communications that connect with client audiences and reinforce commitment to client success.
- Advise senior leadership on communications best practices, emerging trends, and opportunities for differentiation in the marketplace.
- Develop and deliver client messaging for reactive incident support, as needed, as part of Visa’s larger Global Crisis Communications framework.
- Support Global Client Services on communications to support client relationship management around sensitive issues.
- Support Global Client Services team with oversight of messaging and templates for consumer and cardholder matters, as well as potential reputational issues.
- Establish measurement frameworks to assess communication effectiveness and enhance continuous improvement.
This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.