Director Consulting- Product and Digital Design

Job Description 

As part of the global value added services organization, North America Product, Experience Design and Digital (PxDD) is an innovation consulting team that helps Visa’s network clients accelerate their innovation agenda and transform their customer experience. This role is client facing. 

The PxDD team is looking for a talented individual to help scope and lead human centered design client engagements. The individual should be able to work collaboratively across design, research, and technology. The PxDD team adopts a holistic approach to product design that begins with the customer and rapidly iterates solutions to deliver customer experiences that are simple, powerful, and exceptional.  The team believes in curiosity, creative confidence, experimentation through making, continuous learning, respectful collaboration, inclusion, empathy, resiliency and fun! Lastly, the person should be a SWAN – someone who is smart, works hard, ambitious and nice! 

Responsibilities 

• Lead client engagements end-to-end (from selling, scoping, research, client delivery and go-to-market) 

• Take leadership of project, team, and client relationship. 

• Lead and inspire large and diverse teams of 10-20 client Visa staff during client co-creation sprints, providing clear vision, direction, and allocating roles based on skills, strengths and need. 

• Provide guidance and oversight for junior team members assigned on project (e.g, Analyst & Manager) assigning specific tasks, defining timeline, and reviewing deliverables. 

• Coordinate support and inputs required from Visa Sales team, senior team members and Visa SMEs. 

• Coordinate with Strategy and Ops team on logistics of client engagements (e.g., Venue, Agenda, etc.) 

• Active facilitation of co-creation in-person & virtual workshops. 

• Lead synthesis and summarizing of content for executive audiences. 

• Use exceptional project management, facilitation and leadership skills to inspire the joint Visa client / partner team to deliver their best. 

• Work with clients and interdisciplinary teams of product, research and design in the development of new products, using a digital-first mindset and the contemporary product management techniques of digital native companies (e.g., human centered design, minimum viable product, rapid prototyping, etc.  

• Participate in the delivery of a range of projects that could vary based on user, problem/opportunity defined and/or globally. 

• Demonstrate in-depth knowledge of Visa’s capabilities and has the ability to think holistically about the design of a new offering and the implications related to both the customer’s experience as well as the organization’s ability to implement and scale.   This includes working closely with our partners to develop strategies, timelines, and operational models that appropriately consider the organizational needs, aspirations, business realities. 

• Articulate the possibility, viability and feasibility of recommendations.  This includes crafting the story of how the design recommendation fits into a company’s overall strategy, the underlying business model, and any implementation risks. 

• Energize and improve the status quo using creativity and intelligent, calculated risks to deliver new products and processes that surpass clients’ expectations, demonstrating new methods, capabilities, and mindsets. 

Essential Functions 

• Must have a mindset that embraces creativity, optimism, ambiguity and failing-fast 

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

• Proven ability to work on complex and often ambiguous problems, to drive results 

• Analytical thinker, team oriented, collaborative, diplomatic, and flexible, with excellent presentation skills, including strong oral and writing capabilities 

• Must have a client-first mentality and demonstrate maturity when interacting and leading client workshops 

• Excellent project management skills, organization, and ability to manage multiple workstreams at the same time