What are the responsibilities and job description for the Customer Support Manager position at VirtualVocations?
A company is looking for a Customer Support Manager to lead and optimize support and order fulfillment operations.Key ResponsibilitiesManage day-to-day operations of an outsourced customer support team and ensure alignment with company standardsTrack and analyze key performance metrics, providing insights for optimizing support operationsIdentify inefficiencies in support workflows and implement strategies to enhance productivity and customer satisfactionRequired Qualifications4-7 years of experience in customer support management, preferably with outsourced teamsProven track record of managing customer service KPIs and driving performance improvementsExperience with support tools and CRM platforms, with a preference for ZendeskStrong analytical skills with the ability to interpret data and present actionable insightsProcess-oriented mindset with a passion for operational excellence and continuous improvement
