What are the responsibilities and job description for the Administrative Assistant for a Boutique E-commerce Brand in the US (Home Based Full Time) position at Virtual Coworker?
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\n Data Analysis & Reporting: Pull reports from Amazon, Shopify, and other platforms; maintain Excel tracking sheets for product listing performance, reviews, and star ratings; compile ad hoc reports as needed
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\n Retailer Account Management: Audit retailer returns and reconcile pricing discrepancies; manage retailer portal accounts for setting up new items and promotions
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\n Customer Service Support: Respond to customer inquiries via Gorgias (website chat and email support) and Amazon; ensure regulatory compliance with supplement industry guidelines; document customer interactions and health\-related inquiries; utilize pre\-built AI response templates and auto\-responses
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\n Administrative Tasks: General administrative support across marketing, operations, and sales departments
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\n Data Organization: Ensure all reports are in usable format and properly organized for team access
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