What are the responsibilities and job description for the Salesforce Business Analyst position at Virtual Connect Solutions?
- Requirements regarding Gathering & Analysis:
- Collaborate with business stakeholders to understand processes, scope and pain points.
- Document functional requirements, user stories, and acceptance criteria.
- Align requirements working with Salesforce solution team
- Conduct business gap analysis & FIT Gap analysis
- Ability to run Salesforce reports and dashboards and perform data analysis
- Own Requirements end to end.
- Solution Design & Validation:
- Work closely with architects and developers to share requirements and provide clarity on solutions.
- Validate solutions against business needs and Salesforce best practices.
- Conduct demo and smoke testing of delivered solutions
- Process Optimization:
- Identify opportunities for automation and process improvements within Salesforce.
- Business gaps of processes ( to be and current state)
- Testing & Quality Assurance:
- Support UAT, triage defects, smoke test , validate defects, and ensure successful deployment.
- Stakeholder Communication:
- Act as a liaison between business and technical teams, ensuring clear communication and alignment.
- Training & Documentation:
- Prepare user guides and conduct training sessions for end-users.
- Experience:
- 12 years in IT with at least 8 years as a Salesforce Business Analyst.
- Proven experience in multi-cloud Salesforce implementations.
- Certifications:
- Minimum two Salesforce certifications: Salesforce Admin, Sales Cloud consultant is mandatory to have.
- Technical Knowledge:
- Strong understanding of Salesforce data model, automation tools (Flows, Process Builder), and reporting.
- Familiarity with integration tools and data migration strategies.
- Ability to create reports & dashboards in Salesforce
- Ability to download Salesforce data using data loader
- Ability to work within Excel Sheet Pivot tables , VLOOKUP.
- Analytical & Communication Skills:
- Excellent problem-solving, documentation, and stakeholder management skills.
- Experience with Agile/Scrum methodologies.
- Knowledge of Salesforce Sales Cloud and Salesforce Administration.
- Exposure to Data Governance and MDM practices.
- Under Graduation Degree in Computer Science or Engineering is a must have. (four-year college degree)
Salary : $60 - $70