What are the responsibilities and job description for the Various Positions position at Virtelle Hospitality, LLC?
Company Description Virtelle Hospitality, LLC specializes in hotel management services that focus on elevating every guest experience and optimizing property performance. The company offers comprehensive solutions, including operational excellence, strategic planning, revenue management, and quality assurance, tailored to each hotel’s unique goals and market. Virtelle also supports hotels with marketing and branding initiatives, technology integration, and customized training and development programs for staff. With a proven track record, innovative approaches, and a client-centric mindset, Virtelle’s dedicated team works closely with partners to drive long-term success in the hospitality industry.
Role Description This full-time, on-site role in Asheville, NC covers various positions within hotel operations, including front desk, guest services, housekeeping, food and beverage, and administrative support. Team members will assist with day-to-day guest interactions, check-in and check-out procedures, room preparation, and ensuring that hotel facilities are clean, safe, and welcoming. Depending on the specific position, responsibilities may include handling reservations, responding to guest inquiries, supporting event or conference services, and coordinating with other departments to maintain smooth operations. All roles are expected to uphold Virtelle’s standards of service, contribute to guest satisfaction, and support continuous improvement in hotel performance.
Qualifications
Role Description This full-time, on-site role in Asheville, NC covers various positions within hotel operations, including front desk, guest services, housekeeping, food and beverage, and administrative support. Team members will assist with day-to-day guest interactions, check-in and check-out procedures, room preparation, and ensuring that hotel facilities are clean, safe, and welcoming. Depending on the specific position, responsibilities may include handling reservations, responding to guest inquiries, supporting event or conference services, and coordinating with other departments to maintain smooth operations. All roles are expected to uphold Virtelle’s standards of service, contribute to guest satisfaction, and support continuous improvement in hotel performance.
Qualifications
- Experience or strong interest in hospitality operations, including front desk, guest services, housekeeping, or food and beverage.
- Customer service skills with the ability to communicate clearly, address guest needs promptly, and handle issues professionally.
- Organizational and time-management skills to manage multiple tasks, follow procedures, and maintain attention to detail.
- Ability to work on-site in Asheville, NC, including evenings, weekends, and holidays as required by hotel operations.
- Collaborative mindset, reliability, and a positive attitude when working with diverse teams and guests.
- Basic computer skills for handling reservations, email communication, and property management systems; prior hotel system experience is a plus.
- Previous experience in hospitality or customer-facing roles is preferred but not required; training will be provided.
- High school diploma or equivalent; additional education in hospitality, tourism, or business is an advantage.