What are the responsibilities and job description for the Thrift Store Manager (New Store Opening) position at Virginia Women and Family Support Center?
Thrift Store Manager (New Store Opening)
Location: Haymarket, VA
Position Type: Full-Time
Organization: Virginia Women and Family Support Center
About Virginia Women and Family Support Center
Virginia Women and Family Support Center is a nonprofit organization dedicated to providing long-term housing, support, and resources for women and families in need. Through our programs and services, we help create pathways toward stability, healing, and hope.
As we prepare to open our new nonprofit thrift store location in Haymarket, we are seeking an organized, entrepreneurial, and experienced Thrift Store Manager to lead the launch and daily operations of this new venture.
This is an exciting opportunity for a retail professional who enjoys building systems, creating an exceptional customer experience, leading a team, and growing a store from the ground up while supporting a meaningful mission.
Position Overview
The Thrift Store Manager will oversee the successful launch and operation of Virginia Women and Family Support Center’s thrift store. This role requires a highly organized, detail-oriented leader with strong retail experience and an entrepreneurial mindset.
The ideal candidate is a proactive Type A personality who thrives on organization, efficiency, and creating a well-run retail environment. They should be comfortable taking ownership, developing processes, managing inventory, coordinating volunteers and staff, and identifying opportunities to increase store success.
This individual will play a key role in establishing the foundation of the store, including developing operational systems, creating efficient workflows, maintaining inventory standards, and ensuring the store provides an excellent experience for customers, donors, and volunteers.
Key ResponsibilitiesStore Launch & Operations
- Assist with preparing and launching the new nonprofit thrift store location
- Create and implement efficient systems for store operations, workflows, and daily procedures
- Create and oversee systems for donation processing, including sorting standards, pricing guidelines, tagging procedures, inventory organization, and merchandising strategies to maximize efficiency and store performance
- Oversee daily store operations, including opening and closing procedures
- Maintain a clean, organized, and welcoming shopping environment
- Manage donation intake and ensure items are processed efficiently from drop-off to sales floor
- Develop attractive merchandising displays that create an engaging customer experience
- Monitor inventory, sales trends, and operational performance
- Identify opportunities for improvement and implement solutions to increase efficiency and revenue
Retail Leadership
- Lead, train, and support employees and volunteers
- Create a positive, mission-focused team environment
- Delegate responsibilities and ensure daily tasks are completed effectively
- Establish expectations for customer service, merchandising, organization, and store standards
- Build strong processes that allow the store to grow successfully
- Provide guidance and support to team members to ensure smooth operations
Customer Experience & Community Engagement
- Provide excellent customer service and create a welcoming shopping experience
- Build relationships with customers, donors, volunteers, and community members
- Support store promotions, sales events, and community engagement efforts
- Represent Virginia Women and Family Support Center’s mission and values
- Help create a thrift store experience that encourages repeat customers and community involvement
Qualifications
- Previous retail management or supervisory experience required
- Experience in thrift, resale, boutique, retail, or inventory management preferred
- Strong organizational skills with exceptional attention to detail
- Entrepreneurial mindset with the ability to take initiative and build systems
- Strong leadership, communication, and problem-solving skills
- Ability to manage multiple priorities in a fast-paced environment
- Comfortable working independently and taking ownership of responsibilities
- Experience training, managing, or coordinating staff and volunteers preferred
- Passion for nonprofit work and community impact
- Ability to lift, move, sort, and organize merchandise and donations
Ideal Candidate
We are looking for someone who:
- Loves retail and creating an excellent customer experience
- Takes pride in organization, efficiency, and presentation
- Notices details others may miss and enjoys creating order and structure
- Is proactive, dependable, and solutions-oriented
- Enjoys building something new and improving processes
- Brings creativity, leadership, and strong problem-solving skills
- Wants their work to directly support women and families in our community
- Is excited about planning special events, sales, and inviting the community in
Why Join Our Team?
As the Thrift Store Manager, you will help build a sustainable source of support for Virginia Women and Family Support Center’s housing programs and services, and share our mission with community members.
Every donation processed, item sold, and customer served helps further our mission and create a lasting impact in the community. You will have the opportunity to help launch a new store, create meaningful systems, engage with the community, and build a retail environment centered around purpose.
Join our team and help create a nonprofit thrift store where sustainability, community, and mission come together.
Pay: $20.00 - $25.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Work Location: In person
Salary : $20 - $25