Thrift Store Manager

At Blue Ridge Hospice, we believe in Caring for Life. As a nonprofit organization, we are dedicated to enhancing the quality of life and well-being of individuals facing serious or chronic illness. Through compassionate care, innovation, and community support, we help brighten life's journey for patients and families throughout our region.

We are seeking an enthusiastic, customer-focused Thrift Shop Manager to lead the day-to-day operations of our thrift store while supporting the mission of Blue Ridge Hospice. This is an exciting opportunity for an experienced retail leader who enjoys motivating teams, building community relationships, creating exceptional shopping experiences, and contributing to a meaningful cause.

As the Thrift Shop Manager, you will oversee all aspects of store operations, including staff leadership, customer service, merchandise management, financial accountability, volunteer coordination, and community engagement.

Key Responsibilities

Store Leadership & Team Development

• Recruit, train, coach, and schedule thrift shop staff.

• Conduct performance evaluations and address employee concerns in a timely manner.

• Lead quarterly staff meetings and communicate store goals and financial performance.

• Foster a positive, customer-focused culture that reflects Blue Ridge Hospice values.

Customer & Donor Experience

• Ensure every customer and donor receives exceptional service.

• Resolve customer concerns professionally and effectively.

• Promote sales events, store specials, and community outreach initiatives.

• Build strong relationships with shoppers, donors, volunteers, and community partners.

Retail Operations & Merchandising

• Oversee donation intake and evaluate merchandise for resale.

• Ensure merchandise is priced appropriately and attractively displayed.

• Maintain a clean, organized, and safe shopping environment.

• Monitor inventory quality and remove items that are no longer suitable for sale.

• Coordinate and maintain silent auction displays and customer communications.

Financial & Administrative Responsibilities

• Manage daily cash handling, register reconciliation, and closing procedures.

• Review financial documentation for accuracy and resolve discrepancies.

• Ensure compliance with store policies and operational procedures.

• Monitor supply levels and order necessary inventory and operational supplies.

Volunteer & Community Engagement

• Orient and train volunteers on store operations and expectations.

• Promote the thrift shop and Blue Ridge Hospice throughout the community.

• Participate in local events and community organizations to increase awareness and support.

Required

• High school diploma or GED.

• Minimum of three (3) years of management or leadership experience.

• Valid driver's license, reliable transportation, and willingness to travel throughout the service area.

Preferred

• Retail management experience.

• Strong customer service background.

• Computer proficiency and willingness to learn new systems.

• Experience supervising staff and volunteers.

When you join Blue Ridge Hospice, you're joining a team that is passionate about serving the community while creating meaningful connections every day.

Benefits Include:

• Medical Insurance

• Dental Insurance

• Vision Insurance

• Retirement Plan with Company Match

• Generous Paid Time Off (PTO)

• Paid Volunteer Time

• Employee Thrift Shop Discount

If you're a motivated retail professional who enjoys leading teams, engaging with the community, and supporting a mission that makes a lasting impact, we'd love to hear from you.

Apply today and help us continue Caring for Life through compassionate service, community support, and exceptional retail operations.

Blue Ridge Hospice is an Equal Opportunity Employer committed to fostering a diverse, inclusive workplace where all employees, volunteers, patients, and families are treated with dignity and respect.