Parts Counter Sales

Are you ready to Excel in your career? Leverage your Customer Service or Parts experience and join a growing equipment dealer where you will enjoy competitive compensation, excellent benefits, and opportunities to grow your career with the company. 

Excel Equipment, Virginia’s premier CASE construction equipment dealer, is searching for an Inside Parts Sales Representative to join their Suffolk, VA team.

If you have strong customer service skills, the ability to lift up to 50lbs, and proficiency with Microsoft Office applications (Word, Excel, Outlook, etc.), Excel Equipment wants to hear from you! Prior parts experience is highly preferred.

Why Inside Parts Sales Representatives join the Excel Equipment team:

• Industry leading pay based on experience.
• Strong benefits package – Includes multiple health plans to choose from with great coverage, dental, short and long-term disability, optional insurances, 401k with match, generous PTO, 6 paid holidays.
• Environment – Enjoy better hours and no fluctuation in compensation and schedule that you would normally experience with a dealership. You will also have a better communication system in place to provide better service.
• Consistent 1^st shift schedule!
• Comprehensive Training – You will gain in-demand skills as you receive hands-on and online product training to ensure you know and understand all of the parts Excel Equipment offers. 
• Company growth and Advancement – Excel Equipment believes in promoting from within. As you learn our business and continue to grow, you can advance into higher level roles including Manager and Lead roles. The organization has doubled in the last 3 years and continues to grow rapidly. Because of this growth, you can expect a long-term career here. Over half the managers were promoted from within.
• Stability – Excel Equipment sells and supports CASE, a leading manufacturer of construction and heavy equipment and is a sister company of Excel Truck Group. Join an established dealer that has been in business since 1981, over 800 employees with 10 locations serving the mid-Atlantic market.
• Family-owned – Get to know the owners of the company!  See how active they are within the organization and how much they care about their employees.

Essential duties/responsibilities:

• Deliver exceptional customer service to both internal and external customers. 
• Adhere to all parts department policies, procedures, and guidelines. 
• Exhibit a service-first mentality with a problem-solving approach tailored to customer needs. 
• Communicate effectively with customers regarding order status and completion. 
• Maintain the cleanliness and organization of the parts department and showroom. 
• Check in morning deliveries and accurately store parts in designated bin locations. 
• Stock and maintain showroom displays according to company standards. 
• Support monthly promotions in collaboration with management. 
• Build lasting relationships with customers by identifying and offering relevant solutions. 
• Ensure timely and professional follow-up with customers and internal team members. 
• Perform general housekeeping duties such as taking out trash, sweeping, stocking restrooms, and maintaining clutter-free counters.

All qualified applicants will receive consideration for employment without regard to the individual's race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.