ERP Specialist

Company Overview

As part of the Artivo Surfaces family of brands—including Virginia Tile, Galleher Duffy, Anthology, and Walker Zanger—you are joining an organization united by shared values, collaboration, and a commitment to excellence. Together, our brands bring decades of expertise in design-driven surface solutions, serving architects, designers, builders, and commercial partners across the country. We continue to build on our strong heritage while investing in innovation, technology, and people to shape the future of our industry.

Position Summary

The ERP Technical Specialist provides advanced technical expertise and leadership in support of the K8 ERP system across the organization. This role is responsible for maintaining system stability, optimizing business processes, and supporting users at all levels through troubleshooting, reporting, system enhancements, and training. The position plays a critical role in ensuring the ERP system effectively supports operational and strategic objectives and serves as a key technical resource, including acting as a backup to the ERP Director and other ERP technical specialists.

Essential Functions

• Serve as a subject matter expert for the K8 ERP system, including system configuration, workflows, file structures, reporting, and integrations.
• Provide advanced technical troubleshooting and support to users across departments, including Department Heads and Super Users, ensuring timely resolution and minimal business disruption.
• Partner cross-functionally to support ERP enhancements, new functionality, and process improvement initiatives aligned with business needs.
• Collaborate with the ERP software provider on system development, upgrades, and continuous improvement efforts.
• Support the configuration, customization, and implementation of ERP modules, reports, and workflows.
• Coordinate and manage user acceptance testing (UAT) for system updates and releases to ensure system readiness and stability.
• Design, maintain, and optimize ERP dashboards and user interfaces to improve usability and productivity.
• Develop and deliver advanced custom reports that provide actionable insights and support data-driven decision-making.
• Provide training, documentation, and technical guidance to end users to promote effective and consistent system use.
• Serve as a technical backup to the ERP Director and support special projects and initiatives as assigned.

Knowledge, Skills, and Abilities

• Deep knowledge of ERP systems and enterprise data environments, with strong analytical and problem-solving capabilities.
• Ability to translate complex technical concepts into clear, user-friendly guidance for non-technical audiences.
• Proven ability to work independently, manage competing priorities, and adapt to evolving business needs.
• Strong communication, collaboration, and professionalism aligned with organizational values.
• Advanced reporting, data analysis, and system optimization skills.

Minimum Qualifications

• 20 years of technical experience with ERP systems and data management.
• Advanced proficiency with Microsoft Office and related business applications.
• Experience supporting system enhancements, testing, and enterprise-wide user training initiatives.

Performance Expectations

• Demonstrates a high level of technical competency and accountability.
• Effectively collaborates across departments and is viewed as a trusted ERP resource.
• Contributes to high internal customer satisfaction, safe work practices, and informed decision-making.

Working Conditions & Physical Requirements

This role is primarily office-based with standard physical demands associated with computer and desk work. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The position may involve occasional exposure to warehouse or operational environments.

Employment Disclaimer:

This job description is not intended to be all-inclusive and does not constitute a contract of employment. Employment is at-will and may be terminated at any time by the employee or the Company, in accordance with applicable California law. Duties and responsibilities may be adjusted to meet business needs and to reasonably accommodate individuals with disabilities.

Pay: $110,000.00 - $130,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Retirement plan
• Vision insurance

Work Location: Remote

Salary : $110,000 - $130,000