What are the responsibilities and job description for the Customer Experience Representative position at Virginia Tile Company?
Virginia Tile Company ? Where Creativity, Growth, and Customer Care Thrive
About Us
Virginia Tile Company is a leading wholesale distributor of premium tile products for residential and commercial applications. In select regions, we also offer resilient flooring and woodworking solutions. Established in 1928, we proudly serve 14 states?and we?re still growing strong.
At Virginia Tile, we believe in ?Design That Shapes Living? and in building a culture centered on collaboration, innovation, and outstanding customer service.
?? Learn more: virginiatile.com
Position Summary
As a Customer Experience Representative, you will be a key part of our customer experience team, providing knowledgeable support, expert product guidance, and seamless order processing. You?ll interact with contractors, designers, retailers, and homeowners to ensure each customer has the best experience possible.
Key Responsibilities
Understand customer needs through conversations, specs, or drawings, and recommend tailored product solutions
Provide quotes, pricing, literature, samples, and technical product information
Process customer orders, arrange deliveries, and handle returns
Maintain and update customer account details and order records
Identify and promote upsell opportunities based on customer needs
Answer inquiries about warranties, terms of sale, promotions, and product availability
Engage in technical discussions to ensure the right solutions are provided
Address and resolve customer concerns or complaints quickly and professionally
Coordinate with the outside sales team to support broader customer relationships
Gather and relay customer feedback to improve services, products, and digital experiences
Continuously seek ways to improve processes and enhance the customer experience
Perform other duties as assigned
What You Bring
High school diploma or GED required
2?3 years of experience in customer service, inside sales, or telesales
Familiarity with wholesale or retail sales principles and customer interaction best practices
Strong Microsoft Office skills, especially Excel, Word, and Outlook
Excellent verbal and written communication skills
Ability to interpret technical documents and explain product features clearly
Confident problem-solver with great attention to detail
Highly organized, self-motivated, and capable of multitasking
Proven ability to build long-term customer relationships
Experience in a design, flooring, or tile-related industry is a plus
Why You?ll Love It Here
Multiple affordable medical plan options (PPO & HSA)
Dental and optional vision coverage
Life, short-term, and long-term disability insurance
Optional pet insurance
Employee & friend/family discounts on tile products
401(k) plan with 3% company match
Generous paid time off, sick days, and holiday policies
Supportive, collaborative work culture that recognizes great performance
Come grow with Virginia Tile?where your work makes an impact, your ideas matter, and your success is celebrated. Apply today!