Customer Experience Representative

Customer Experience Representative

Join Amsino International, Inc. as a Customer Experience Representative and be at the heart of how we serve our customers and support life-saving healthcare solutions. In this role, you will manage and respond to customer inquiries, process and track orders in HubSpot, coordinate returns, and ensure every interaction is handled accurately, with urgency, and with care. You will thrive in a fast-paced, collaborative environment where you work closely with Sales, Operations, and other internal teams to deliver a seamless and positive customer experience that supports our field sales efforts and strengthens long-term customer relationships.

Best-in-Class Benefits and Culture:

At Amsino, we foster a culture where it’s more than a job, it’s a place to grow, and we take care of our people so they can do their best work. We offer competitive compensation of $19-21 per hour, depending on experience. You’ll enjoy comprehensive health coverage, a 401(k) with company matching, life and disability insurance, flexible spending and health savings accounts, generous paid time off, paid holidays, family leave, flexible work options, professional development assistance, and supportive workplace perks, all in a culture built on collaboration, learning, and shared success.

To thrive, you should have:

• Bachelor’s degree in Business, Marketing, Communications, or a related field preferred (high school diploma or equivalent required), with 3 years of experience in customer support, sales, or marketing, ideally within medical devices or healthcare products.
• Working knowledge of CRM and ERP systems such as HubSpot and Microsoft Business Central, with intermediate proficiency in Microsoft Word, Excel, and PowerPoint, and familiarity with EDI order processing and international shipping practices.
• Polished written and verbal communication abilities, including professional phone etiquette, clear customer correspondence, and effective interpersonal interaction.
• Demonstrated ability to manage multiple priorities in a fast-paced environment, maintain accuracy under pressure, meet deadlines, and apply sound judgment to resolve issues efficiently.
• Reliable attendance and schedule flexibility, with the capacity to adjust work hours and support occasional overtime as business needs require.

Your responsibilities as the Customer Experience Representative will include:

• Process all inbound orders, including verifying pricing, order requirements, approvals, licenses, and freight terms, and communicate any additional charges, backorders, or product alternatives as needed.
• Track, update, and resolve all customer cases and tickets in HubSpot within required timelines, ensuring accurate documentation and timely closure.
• Respond to customer inquiries regarding products, order status, and service needs while delivering a high-quality customer experience across all interactions.
• Work closely with Sales and Warehouse Operations to communicate order details, resolve issues, and ensure orders are fulfilled accurately and on time.
• Follow Amsino Quality Management System policies and regulatory requirements, balance company policy with customer needs, escalate issues when appropriate, and perform other related duties as assigned.

About Us

At Amsino, you will join a mission-driven global medical device leader dedicated to advancing healthcare and improving patient outcomes worldwide. Since our founding in California in 1993, we have built a strong reputation for innovation, quality, and trusted partnerships with healthcare professionals worldwide. Today, Amsino develops, manufactures, and markets a diverse portfolio of medical products, ranging from IV therapy and enteral feeding systems to respiratory care and fluid management solutions, and distributes them across more than 80 countries.

We are a fast-growing company with vertically integrated capabilities and a collaborative, inclusive culture that values creativity, integrity, and a “can-do” attitude. At Amsino, you will have opportunities for professional growth, meaningful impact, and continuous learning while contributing to high-quality products that support clinicians and patients every day.

amsino.com

Ready to be part of a team that’s making a difference in healthcare? Join us and make an Impact today?

If you thrive in fast-paced, purpose-driven environments and want your work to directly support patient care and customer success, this is your moment. Apply now and become part of Amsino’s team that’s shaping the future of healthcare one exceptional experience at a time. Email your resume to recruit@amsino.com

We are an equal-opportunity employer that welcomes and encourages diversity in the workplace. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. We consider qualified applicants with criminal histories in accordance with applicable laws.