What are the responsibilities and job description for the Branch Manager position at Virginia Tile Company?
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Virginia Tile Co is an industry-leading wholesale distributor of full spectrum residential and commercial tile products. We were founded in 1928 and have facilities located in 10 states. We celebrate a culture of collaboration, innovation, inspiration, and service.
Bringing design to the surface. Check us out: https://virginiatile.com/
Position Summary
The Branch Manager is responsible for leading all operational aspects of the branch, including Pro Center operations, warehouse management, inventory control, and delivery coordination. This role drives operational performance, ensures a best-in-class customer experience, and develops a high-performing team.
This is a working manager role requiring a hands-on, lead-from-the-front approach. The Branch Manager is expected to actively support daily warehouse operations as needed-including physical tasks-while maintaining overall leadership and accountability for branch performance.
This leader will play a key role in the launch and ongoing success of the Pro Center, while ensuring warehouse operations remain efficient, safe, and accurate.
Key Responsibilities
Operations & Performance
Virginia Tile Co is an industry-leading wholesale distributor of full spectrum residential and commercial tile products. We were founded in 1928 and have facilities located in 10 states. We celebrate a culture of collaboration, innovation, inspiration, and service.
Bringing design to the surface. Check us out: https://virginiatile.com/
Position Summary
The Branch Manager is responsible for leading all operational aspects of the branch, including Pro Center operations, warehouse management, inventory control, and delivery coordination. This role drives operational performance, ensures a best-in-class customer experience, and develops a high-performing team.
This is a working manager role requiring a hands-on, lead-from-the-front approach. The Branch Manager is expected to actively support daily warehouse operations as needed-including physical tasks-while maintaining overall leadership and accountability for branch performance.
This leader will play a key role in the launch and ongoing success of the Pro Center, while ensuring warehouse operations remain efficient, safe, and accurate.
Key Responsibilities
Operations & Performance
- Lead day-to-day operations across Pro Center, warehouse, and delivery functions
- Work alongside team members to ensure workflows are executed safely, efficiently, and in alignment with company standards
- Monitor and drive performance against key metrics (inventory accuracy, productivity, service levels, safety)
- Identify and implement process improvements to enhance operational effectiveness
- Oversee the launch and ongoing operations of the Pro Center
- Ensure a high level of service for contractors and customers, including order accuracy and responsiveness
- Partner with sales teams to support customer needs and drive growth
- Support and oversee daily warehouse activities, including receiving, storage, picking, staging, and shipping
- Participate in operational tasks as needed, including creating customer orders, shipping/receiving freight, loading/unloading product, and putting away inventory
- Maintain strong inventory control practices, including cycle counts and variance resolution
- Ensure accuracy and timeliness of all inbound and outbound shipments
- Hire, train, and develop team members across Pro Center and warehouse operations
- Set clear expectations, provide coaching, and manage performance
- Foster a culture of accountability, teamwork, and continuous improvement
- Actively promote and model safe work practices while performing warehouse duties
- Ensure compliance with company policies and all applicable safety regulations
- Maintain a clean, organized, and secure work environment
- Ensure a positive and consistent customer experience across all touchpoints
- Address and resolve customer concerns in a timely and professional manner
- 5'8 years of progressive leadership experience in warehouse, distribution, retail, or operations environments
- 3'5 years of direct people management experience
- Strong knowledge of warehouse operations, inventory management, and safety practices
- Ability to perform physical job functions, including regular lifting, moving product, and working in a warehouse environment
- Valid driver's license with acceptable driving record
- Experience in building materials, distribution, or contractor-focused environments
- Experience supporting new site launches or operational expansions
- Hands-on leader who leads by example and drives accountability
- Willingness to perform physical labor and daily warehouse tasks alongside the team
- Strong organizational and problem-solving skills
- Ability to manage multiple priorities in a fast-paced environment
- Effective communicator who collaborates well across teams
- Multiple affordable medical insurance plans (PPO & HSA)
- Dental and optional vision insurance
- Life insurance, short-term and long-term disability
- Optional pet insurance
- Employee & friend discounts on tile products
- 401(k) with 3% company match
- Generous PTO, sick leave, and paid holidays
- Positive, friendly team culture that recognizes and rewards great work