What are the responsibilities and job description for the Customer Service Representative position at Virginia Tile Company, LLC?
Come Join Us - We are a growing established organization that offers a friendly work environment and competitive benefits!
-Paid weekly - No weekends - Day shift -
Quarterly Incentive Available!
Must be good with:
- Multitasking in a fast-paced environment
- Willing to not only answer calls that are directed to you but attend to the front when need or assigned.
- Communicate well with contractors, homeowners, co-workers, and other trade professionals.
- Have the ability to fill out information on the computer and find answers.
- Open to learn and grow and be part of an awesome team.
Virginia Tile Co. is an industry-leading wholesale distributor of full spectrum residential and commercial tile products. Also providing in selected regions resilient flooring and woodworking products. Founded in 1928 and serving 14 states. We celebrate a culture of collaboration, innovation, inspiration, and service. Design that shapes living. Check us out: https://virginiatile.com
Exciting opportunity – located in Grand Rapids, MI to join us as a Customer Service Representative!
Position Description:
- Order entry, providing pricing and availability, processing returns and general inquiries via an omnichannel environment (voice, email, and text)
- On most of the time/ high volume call center/ lots of multitasking
- Work as inside liaison to outside sales team including identifying and communicating candidates for future business relationships
- Implement suggestions based on customer feedback (e.g., product enhancements, web site improvements)
Qualifications:
- High school diploma or General Education Degree (GED)
- 2 – 3 years of direct work experience in customer service and/or call center
- Strong knowledge of retail and/or wholesale sales principles, methods, practices, and techniques preferred not required Tile industry or flooring experience
- Proficient in MS Office, specifically Excel, Word, and Outlook
- Able to complete basic mathematical calculations as well as measuring and spatial estimates
What’s in it for you:
- Multiple, affordable Medical Insurance Plans (PPO & HSA)
- Dental Insurance
- Vision Insurance
- Optional Life Insurance, Short Term, and Long-Term Disability Insurance
- Optional Pet Insurance
- Employee and family/friend discount on Tile Products
- 401(k) Plan with 3% company match
- Generous PTO, Sick and Paid Holiday policies
- Positive & friendly work environment where employees are acknowledged and rewarded for their great work
Virginia Tile is an Equal Employment Opportunity employer without regard to race, color, religion, sex, age, sexual orientation, national origin, disability, marital or veteran status. We offer exciting career opportunities and a team-oriented work environment.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Vision insurance
Shift:
- Day shift
Experience:
- Customer Service: 2 years (Required)
- Tile/Flooring Industry: 1 year (Preferred)
Shift availability:
- Day Shift (Required)
Ability to Commute:
- Grand Rapids, MI 49512 (Required)
Work Location: In person