What are the responsibilities and job description for the Parking Customer Service Agent position at Virginia Tech?
Join the team that helps keep Virginia Tech moving! Parking Services is looking for a friendly, detail-oriented Parking Customer Service Agent to assist students, employees, and visitors with permits, payments, and parking information while providing exceptional customer service. This role combines customer interaction, financial processing, and supporting major campus events in a fast-paced environment. If you enjoy helping people and want to be part of a team that supports the Hokie community every day, we encourage you to apply!
Job Description
At Auxiliary and Business Services (ABS), our mission is simple yet profound: to serve the Virginia Tech community by providing products and essential services so that others can achieve success in support of the Virginia Tech mission. Every day, the unwavering commitment of the ABS team brings this mission to life. Through our work, we ensure that students, faculty, staff, and visitors have access to the resources and support they need to thrive in their academic, professional, and personal endeavors.
The Parking Customer Service Agent is responsible for providing parking services support to employees, students, and visitors of the Virginia Tech campus. General responsibilities of this position include: providing excellent customer service to a diverse group of customers, selling and issuing parking permits, processing citation payments, and performing data entry to process information into the Flex Parking database system. The incumbent will perform report maintenance, daily cash drawer balance, permit inventory, weekly processing of meter collections, and daily processing of returned mail. Additional duties for this position may include being the backup for the Receptionist. This position is responsible for collecting the majority of the revenue received at Parking Services and may require additional hours on nights, weekends, or special events. It is also mainly performed in an office environment and involves considerable sitting and standing for long periods of time, including repetitive motion through the use of a computer.
The incumbent also performs other duties as requested; takes initiative to support a healthy work environment; strives to fulfill the terms in the Standards of Business Conduct; exemplifies Virginia Tech’s Principles of Community; and supports the university’s motto, Ut Prosim (That I May Serve).
Experience
Required Qualifications
3
Overtime Status
Non-Exempt: Eligible for overtime
Appointment Type
Regular
Salary Information
Approximately $42,000 annually
Hours per week
40; M-F, 7am-4pm
Review Date
Thursday, April 30, 2026
Additional Information
The selected candidate will be required to successfully complete a criminal conviction check.
About Virginia Tech
Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicine college, Graduate School, and Honors College. The university has a significant presence across Virginia, including Blacksburg, the greater Washington, D.C. area, the Health Sciences and Technology Campus in Roanoke, sites in Newport News and Richmond, and numerous Extension offices and research institutes. A leading global research institution, Virginia Tech conducts more than $650 million in research annually.
Virginia Tech endorses and encourages participation in professional development opportunities and university shared governance. These valuable contributions to university shared governance provide important representation and perspective, along with opportunities for unique and impactful professional development.
Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, ethnicity or national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.
If you are an individual with a disability and desire an accommodation, please contact Megan Hinkle at mahinkle@vt.edu during regular business hours at least 3 business days prior to the event.
Job Description
At Auxiliary and Business Services (ABS), our mission is simple yet profound: to serve the Virginia Tech community by providing products and essential services so that others can achieve success in support of the Virginia Tech mission. Every day, the unwavering commitment of the ABS team brings this mission to life. Through our work, we ensure that students, faculty, staff, and visitors have access to the resources and support they need to thrive in their academic, professional, and personal endeavors.
The Parking Customer Service Agent is responsible for providing parking services support to employees, students, and visitors of the Virginia Tech campus. General responsibilities of this position include: providing excellent customer service to a diverse group of customers, selling and issuing parking permits, processing citation payments, and performing data entry to process information into the Flex Parking database system. The incumbent will perform report maintenance, daily cash drawer balance, permit inventory, weekly processing of meter collections, and daily processing of returned mail. Additional duties for this position may include being the backup for the Receptionist. This position is responsible for collecting the majority of the revenue received at Parking Services and may require additional hours on nights, weekends, or special events. It is also mainly performed in an office environment and involves considerable sitting and standing for long periods of time, including repetitive motion through the use of a computer.
The incumbent also performs other duties as requested; takes initiative to support a healthy work environment; strives to fulfill the terms in the Standards of Business Conduct; exemplifies Virginia Tech’s Principles of Community; and supports the university’s motto, Ut Prosim (That I May Serve).
Experience
Required Qualifications
- Strong customer service and cashiering experience in a high-demand environment.
- Experience reconciling accounts and/or reports.
- Data entry experience.
- Demonstrated proficiency with Microsoft Office programs such as Excel and Word.
- Excellent interpersonal and communication skills.
- Ability to work with diverse and difficult customers in a team-based environment.
- Ability to provide accurate, detail-oriented results on a consistent basis.
- Must be able to safely and frequently move and handle up to 30 lbs.
- Work is primarily performed in an office environment and involves considerable sitting and
- Standing for long periods of time and repetitive motion through the use of a computer.
- May need to work additional hours outside of normal schedule to meet the needs of the
- Must be able to work in a variety of weather conditions.
- Experience working with database applications.
- Knowledge of Virginia Tech Campus.
- Knowledge of parking rules and regulations.
3
Overtime Status
Non-Exempt: Eligible for overtime
Appointment Type
Regular
Salary Information
Approximately $42,000 annually
Hours per week
40; M-F, 7am-4pm
Review Date
Thursday, April 30, 2026
Additional Information
The selected candidate will be required to successfully complete a criminal conviction check.
About Virginia Tech
Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicine college, Graduate School, and Honors College. The university has a significant presence across Virginia, including Blacksburg, the greater Washington, D.C. area, the Health Sciences and Technology Campus in Roanoke, sites in Newport News and Richmond, and numerous Extension offices and research institutes. A leading global research institution, Virginia Tech conducts more than $650 million in research annually.
Virginia Tech endorses and encourages participation in professional development opportunities and university shared governance. These valuable contributions to university shared governance provide important representation and perspective, along with opportunities for unique and impactful professional development.
Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, ethnicity or national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.
If you are an individual with a disability and desire an accommodation, please contact Megan Hinkle at mahinkle@vt.edu during regular business hours at least 3 business days prior to the event.
Salary : $42,000