Identity and Access Management Business Analyst

Job Description

The Identity and Access Management (IAM) Business Analyst reports to the Director of IAM Strategy and Architecture within Secure Identity Services (SIS). The IAM Business Analyst is responsible for working with stakeholders to capture requirements and feature requests that drive IAM implementations, partnering with test engineers and developers to define behavior-driven development feature files, and ensuring the alignment of SIS services with business needs and security and policy controls. The IAM Business Analyst will play a critical role in the implementation and support of access control systems, will provide escalated support and subject matter expertise in support of the Identity Management Customer Support team as well as other customers, and will maintain service, process, and product documentation.

Required Qualifications

• Master’s degree in computer science, Information Systems, STEM, or a related field or bachelor's degree plus training and work experience that equates to a master's degree.
• Demonstrated ability to be a knowledge leader
• Intermediate level experience as a Business Analyst
• Experience developing business requirements or specifications
• Experience working as a business analyst in an agile development environment
• Basic to Intermediate SQL skills
• Strong analytical and problem-solving skills
• Excellent communication skills and extensive experience working with business and technology stakeholders
• Demonstrated knowledge of Identity and Access Management business processes and controls

Preferred Qualifications

• Intermediate level experience as a Business Analyst in an IAM environment
• Experience working in a BDD/TDD development environment
• Experience with ServiceNow and JIRA
• Experience with enterprise IAM systems (e.g. MidPoint, OIM, etc.)
• Experience with Directories (LDAP, AD)
• Experience participating in a cross-functional role-modeling exercise with both business and technical users to create roles that accurately reflect the organization's business and corresponding IT access authorizations to fulfill those business needs
• Experience in a TIER II customer service or request fulfillment team
• Experience in a Higher Education environment.

Overtime Status

Exempt: Not eligible for overtime

Appointment Type

Regular

Salary Information

77,000 - 95,000

Hours per week

40

Review Date

11/5/2025

Additional Information

The successful candidate will be required to have a criminal conviction check.

Sponsorship is not available for this position.

About Virginia Tech

Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicine college, Graduate School, and Honors College. The university has a significant presence across Virginia, including Blacksburg, the greater Washington, D.C. area, the Health Sciences and Technology Campus in Roanoke, sites in Newport News and Richmond, and numerous Extension offices and research institutes. A leading global research institution, Virginia Tech conducts more than $650 million in research annually.

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