What are the responsibilities and job description for the Computer Support Specialist position at Virginia Tech?
Job Description
The computer support specialist position will provide technical support to University Advancement's faculty and staff. The incumbent will have duties to include basic support for departmental computing devices; routine upkeep, maintenance, and supply of workgroup printers, copiers, and fax machines; communication of needs to the Director of Systems Administration and Technology Support; monitoring of incoming service requests and ensuring appropriate escalations are performed; and maintaining proper documentation.
Required Qualifications
Demonstrable experience in troubleshooting and maintaining personal computers running business applications such as Microsoft Office.
Significant experience providing technical support both in person and remotely.
Strong interpersonal skills with the ability to effectively communicate with others.
Demonstrated strong organizational skills and attention to detail.
Consistent track record of being responsible, reliable, and professional.
Demonstrated ability to be discreet when exposed to confidential or sensitive information.
Must be able to lift 25lbs.
Preferred Qualifications
Bachelor's degree from an accredited educational institution, or a sufficient combination of education and experience to be equivalent to a Bachelor’s degree
Experience managing enterprise software updates (ECM, Kaseya, BigFix, Jamf, etc.)
Experience with inventory control or fixed assets management
Experience supporting users in an enterprise environment consisting of both PC and Apple computers
Pay Band
4
Overtime Status
Non-Exempt: Eligible for overtime
Appointment Type
Regular
Salary Information
$46,000 - $51,000
Hours per week
40
Review Date
Open until filled
Additional Information
Moderate to Heavy Lifting (25 lbs)
Safe Driving Record
Unable to Sponsor Work Visas
The successful candidate will be required to have a criminal conviction check.
About Virginia Tech
Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicine college, Graduate School, and Honors College. The university has a significant presence across Virginia, including Blacksburg, the greater Washington, D.C. area, the Health Sciences and Technology Campus in Roanoke, sites in Newport News and Richmond, and numerous Extension offices and research institutes. A leading global research institution, Virginia Tech conducts more than $650 million in research annually.
Virginia Tech endorses and encourages participation in professional development opportunities and university shared governance. These valuable contributions to university shared governance provide important representation and perspective, along with opportunities for unique and impactful professional development.
Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, ethnicity or national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.
If you are an individual with a disability and desire an accommodation, please contact Advancement HR at advhr@vt.edu during regular business hours at least 10 business days prior to the event.
The computer support specialist position will provide technical support to University Advancement's faculty and staff. The incumbent will have duties to include basic support for departmental computing devices; routine upkeep, maintenance, and supply of workgroup printers, copiers, and fax machines; communication of needs to the Director of Systems Administration and Technology Support; monitoring of incoming service requests and ensuring appropriate escalations are performed; and maintaining proper documentation.
Required Qualifications
Demonstrable experience in troubleshooting and maintaining personal computers running business applications such as Microsoft Office.
Significant experience providing technical support both in person and remotely.
Strong interpersonal skills with the ability to effectively communicate with others.
Demonstrated strong organizational skills and attention to detail.
Consistent track record of being responsible, reliable, and professional.
Demonstrated ability to be discreet when exposed to confidential or sensitive information.
Must be able to lift 25lbs.
Preferred Qualifications
Bachelor's degree from an accredited educational institution, or a sufficient combination of education and experience to be equivalent to a Bachelor’s degree
Experience managing enterprise software updates (ECM, Kaseya, BigFix, Jamf, etc.)
Experience with inventory control or fixed assets management
Experience supporting users in an enterprise environment consisting of both PC and Apple computers
Pay Band
4
Overtime Status
Non-Exempt: Eligible for overtime
Appointment Type
Regular
Salary Information
$46,000 - $51,000
Hours per week
40
Review Date
Open until filled
Additional Information
Moderate to Heavy Lifting (25 lbs)
Safe Driving Record
Unable to Sponsor Work Visas
The successful candidate will be required to have a criminal conviction check.
About Virginia Tech
Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicine college, Graduate School, and Honors College. The university has a significant presence across Virginia, including Blacksburg, the greater Washington, D.C. area, the Health Sciences and Technology Campus in Roanoke, sites in Newport News and Richmond, and numerous Extension offices and research institutes. A leading global research institution, Virginia Tech conducts more than $650 million in research annually.
Virginia Tech endorses and encourages participation in professional development opportunities and university shared governance. These valuable contributions to university shared governance provide important representation and perspective, along with opportunities for unique and impactful professional development.
Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, ethnicity or national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.
If you are an individual with a disability and desire an accommodation, please contact Advancement HR at advhr@vt.edu during regular business hours at least 10 business days prior to the event.
Salary : $46,000 - $51,000