What are the responsibilities and job description for the IT Support Specialist position at Roanoke College?
About Roanoke College
Roanoke College is a place where every student who works hard has the opportunity to succeed. We champion potential, providing essential learning and leadership through innovative academic programs and transformative educational experiences, giving students the mettle, mindset, and empathy to pursue lives of purpose, build meaningful careers, and meet society’s most pressing needs. Located in scenic Salem, Virginia, Roanoke College is an intimate, welcoming community that has served the local region and beyond for nearly 200 years. Now, we’re building on momentum and offering a Roanoke experience for today’s students and a legacy that belongs to every Maroon. Learn about the College's new strategic plan, Imagine Roanoke: A Strategic Plan for Roanoke College and the 21st Century Learner.
Roanoke College is a nationally ranked residential liberal arts college affiliated with the Lutheran Church (ELCA), located in the beautiful Roanoke Valley of Virginia. A Phi Beta Kappa institution, Roanoke College is an equal opportunity employer and actively seeks diversity among its faculty, staff, and students; women and members of under-represented groups are especially encouraged to apply.
The Position
The IT Support Specialist supports the effective operation of IT services by overseeing procurement activities such as purchasing, payments, inventory, and contract management. This role will provide user support for the Microsoft 365 Environment and be secondary support to the IT Helpdesk. They will maintain IT documentation and the IT website, coordinate IT events, and ensure IT office supplies are available and well managed.
Key Responsibilities:
- Administer and monitor IT procurement activities, including the processing, tracking, and reconciliation of technology-related purchases to ensure accuracy, timeliness, and compliance with institutional procedures.
- Provide secondary-level Help Desk support, assisting with issue resolution, service requests, and escalation support as needed to maintain service continuity and user satisfaction.
- Provide end-user support for the Microsoft O365 environment.
- Manage IT software contracts, including tracking terms, coordinating renewals, and supporting vendor relationships to ensure continuity of services and cost-effective licensing.
- Maintain accurate and up-to-date IT asset inventories, ensuring proper documentation, lifecycle tracking, and audit readiness.
- Maintain, update, and publish external-facing IT documentation, including content for the IT website and IT self-service knowledge base, to support clear communication and user self-support.
- Coordinate and oversee IT-related events, ensuring effective planning, logistics, communication, and execution in support of departmental and institutional initiatives.
- Coordinate, schedule, and support IT meetings, including securing meeting spaces and appropriate resources to ensure effective collaboration and communication.
- Adhere to and support compliance with data information security standards and all applicable college policies, procedures, and regulatory requirements.
- Perform other related duties as assigned in support of the operational and strategic objectives of the Information Technology office.
Education, Experience, Skills, and Abilities:
- Minimum of Associate’s Degree required, Bachelor’s Degree preferred
- Minimum of 3 years of Business related experience
- Minimum of 2 years of IT related experience
- Experience in higher Education preferred
- Effective communication with managers, coworkers and clients
- Provide excellent client service
- Reliable attendance