What are the responsibilities and job description for the Box Office Manager, Center for the Arts at Virginia Tech position at Virginia Tech?
Job Description
Located at the crossroads of the Virginia Tech campus and downtown Blacksburg, Virginia, the Center for the Arts at VT is a thriving community where the arts are a catalyst for engagement, inspiration, and discovery. The center operates as both a presenting organization and as a 147,000-square-foot, top-caliber arts center. Since opening in 2013, the center has brought innovative, significant, and diverse programming to the campus and the region.
The Box Office Manager directs ticket office operations and manages ticketing system processes. Reporting to the Director of Ticketing and Patron Services, the Manager is responsible for overseeing the daily ticketing system operations, including building and maintaining system events; overseeing daily box office sales operations; serving as on-duty manager for events, including on nights and weekends; recruiting, training, scheduling, and supervising ticket office staff to ensure consistently professional, excellent service; creating and updating training documents and procedural guides; and collecting ticketing data, analyzing results, and making recommendations to senior managers.
Required Qualifications
4
Overtime Status
Exempt: Not eligible for overtime
Appointment Type
Regular
Salary Information
$50,000-$52,000, commensurate with experience
Hours per week
40
Review Date
Initial review 2/6/26; applications accepted until position is filled
Additional Information
The successful candidate will be required to have a criminal conviction check.
About Virginia Tech
Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges , a school of medicine , a veterinary medicine college, Graduate School , and Honors College . The university has a significant presence across Virginia, including Blacksburg, the greater Washington, D.C. area, the Health Sciences and Technology Campus in Roanoke, sites in Newport News and Richmond, and numerous Extension offices and research institutes . A leading global research institution, Virginia Tech conducts more than $650 million in research annually.
Virginia Tech endorses and encourages participation in professional development opportunities and university shared governance . These valuable contributions to university shared governance provide important representation and perspective, along with opportunities for unique and impactful professional development.
Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, ethnicity or national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.
If you are an individual with a disability and desire an accommodation, please contact Alyssa Watkins at ( awatkins01@vt.edu ) during regular business hours at least 10 business days prior to the event.
Located at the crossroads of the Virginia Tech campus and downtown Blacksburg, Virginia, the Center for the Arts at VT is a thriving community where the arts are a catalyst for engagement, inspiration, and discovery. The center operates as both a presenting organization and as a 147,000-square-foot, top-caliber arts center. Since opening in 2013, the center has brought innovative, significant, and diverse programming to the campus and the region.
The Box Office Manager directs ticket office operations and manages ticketing system processes. Reporting to the Director of Ticketing and Patron Services, the Manager is responsible for overseeing the daily ticketing system operations, including building and maintaining system events; overseeing daily box office sales operations; serving as on-duty manager for events, including on nights and weekends; recruiting, training, scheduling, and supervising ticket office staff to ensure consistently professional, excellent service; creating and updating training documents and procedural guides; and collecting ticketing data, analyzing results, and making recommendations to senior managers.
Required Qualifications
- Bachelor's degree in theatre management, hospitality, communications, business, or a related field or equivalent combination of education and experience.
- Strong customer service experience and conflict resolution skills.
- Well-developed communication, organizational, analytical, interpersonal, and problem-solving skills.
- Cash handling experience and working knowledge of business office and accounting practices.
- Flexibility to work evening and weekend hours for events.
- Experience leading a box office team.
- Working knowledge of ticketing systems and software.
- Experience supervising and scheduling student staff.
4
Overtime Status
Exempt: Not eligible for overtime
Appointment Type
Regular
Salary Information
$50,000-$52,000, commensurate with experience
Hours per week
40
Review Date
Initial review 2/6/26; applications accepted until position is filled
Additional Information
The successful candidate will be required to have a criminal conviction check.
About Virginia Tech
Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges , a school of medicine , a veterinary medicine college, Graduate School , and Honors College . The university has a significant presence across Virginia, including Blacksburg, the greater Washington, D.C. area, the Health Sciences and Technology Campus in Roanoke, sites in Newport News and Richmond, and numerous Extension offices and research institutes . A leading global research institution, Virginia Tech conducts more than $650 million in research annually.
Virginia Tech endorses and encourages participation in professional development opportunities and university shared governance . These valuable contributions to university shared governance provide important representation and perspective, along with opportunities for unique and impactful professional development.
Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, ethnicity or national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.
If you are an individual with a disability and desire an accommodation, please contact Alyssa Watkins at ( awatkins01@vt.edu ) during regular business hours at least 10 business days prior to the event.
Salary : $50,000 - $52,000