Dispatcher

Virginia Regional Transit is seeking a full time Dispatcher to work in its Purcellville, VA office. Under the guidance of the Transit Manager, the Dispatcher will provide support to Virginia Regional Transit and its other associated entities’ customers, passengers, and employees. This individual will be responsible to perform multiple concurring functions including scheduling, routing, dispatching and providing exceptional customer service to all incoming callers. This employee must have a commitment to Virginia Regional Transit’s vision, mission and goals.

Additional duties will include but are not limited to --- communicate, process and direct all incoming phone calls and two-way radio calls with the highest level of customer service and professionalism. Greet visitors in a friendly, professional manner and notify the appropriate administrative staff of arrival. This individual must possess a working knowledge of all routes in the service area, operate a multi-line phone system within an Automatic Call Distribution (ACD) system, schedule and modify reservations in scheduling software for Demand Response customers, maintain Demand Response and ADA passenger files.

Preferred experience with scheduling and routing software, professional phone etiquette and excellent verbal communication and organization skills. Job requires this individual to have the ability to remain calm in stressful situations, ability to problem solve and the ability to work in a fast paced, multitasking environment. Proficiency in Microsoft Windows, Word, Excel and Outlook required.

Commercial Driver’s License with air brakes, and passenger and school bus endorsements will be required.

Ability to obtain an employer paid DOT physical.

Job Requirements: Any combination of education and experience equivalent to a high school diploma with three years’ experience as a customer service representative, scheduler and / or dispatcher.

Post Conditional Offer Contingencies: Employment is contingent on a satisfactory results of a background check and drug screening.

Hours: Monday - Friday, 11:30 AM - 7:30 PM

Apply Online: https://vatransit.formstack.com/forms/employment_v2

Questions: Contact Judy @571-279-5875 /540-338-1610, ext. 1204.

EOE M/F/V/D

Job Type: Full-time

Pay: $21.85 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Education:

• High school or equivalent (Preferred)

Experience:

• Dispatcher: 1 year (Preferred)

Language:

• English (Required)

License/Certification:

• CDL (Preferred)

Work Location: In person

Salary : $22