What are the responsibilities and job description for the Customer Service Representative position at Virginia Photo Company?
Company Description
Virginia Photo Company, formerly HJ Virginia Photo, is fast growing company that is dedicated to delivering vibrant, high-quality school photography that families can treasure for years to come. From picture day portraits to special event photography, we bring professionalism paired with a personal, small-town approach. Our mission is to help preserve life’s most meaningful moments with exceptional service and creativity.
Role Description
This is a full-time, on-site role for a Customer Service Representative located in Powhatan, VA. This position is primarily office-based, in Powhatan, VA, with the possibility of some travel to local schools during busy seasons when needed. The Customer Service Representative will handle inquiries, provide customer support, address concerns, and ensure customer satisfaction. Daily responsibilities include managing customer interactions, resolving complaints, and contributing to a positive customer experience through effective communication and problem-solving.
Qualifications
- Proven experience in Customer Service and Customer Support roles
- Learns quickly and can adapt in a fast-paced environment
- Strong skills in fostering Customer Satisfaction and ensuring a positive Customer Experience
- Is personable and professional with customers and school personnel.
- Ability to handle inquiries and resolve concerns in a professional and empathetic manner
- Proficiency in computer applications and customer management systems
- Can juggle multiple tasks and deadlines
- Prior experience in photography is a plus
- High school diploma or equivalent required; additional education is a plus
Experience
- Canva
- Wix Websites
- Microsoft Word & Excel
- Adobe Lightroom
- Basic camera knowledge (helpful, but not required)
Benefits
- Full-time: 35-40 hrs/wk – Flexible Work Week – M-F 8hrs/day or M-Th 10hrs/day
- $20-$25/hour based on experience
- Paid Holidays and Paid Time Off
School photography experience is a plus, but we are willing to train the right person with a positive attitude and strong work ethic.
If you love working in a creative environment and enjoy being part of a team that captures memories for schools and families across Central Virginia, we would love to hear from you!
Please send your resume and any relevant experience to info@virginiaphotocompany.com
Salary : $20 - $25