System Administrator

SUMMARY

General Description: 

The Systems Administrator provides support for operations of the Virginia Commercial Space Flight Authority (VA Space) The Systems Administrator (Sys Admin) ensures that team members have the access, tools and information needed to support operational processes and associated decision-making utilizing the systems and services administered by Information Services at VA Space.

Responsibilities and Duties:  

1. Provides evaluation, design, selection, implementation, installation, configuration, testing and on-going support of hardware, applications, the latest Microsoft and Linux operating systems as well as the VA Space Microsoft GCC High tenant for O365 and Azure Cloud Services. 

1. Primary focus is the underlying technologies supporting the hardware and software used throughout the organization. Systems supported may be physical or virtual and may be located on site or remote.  

1. Provides support to the Service Desk as needed. 

1. Coordinates problem resolution and knowledge transfer to Service Desk staff.  

1. Develops support and end-user documentation. 

1. Provides consulting and project management support as needed.  

1. Utilizes desktop and mobile device management tools to manage end user devices. 

1. Supports and maintains user and computer account information in Active Directory, including rights, security, and group membership.  

1. Monitors system performance of both on-prem and hosted resources for problem resolution and long-term planning.  

1. Automates tasks through use of scripting. 

1. Other duties as assigned within scope of position. 

Job-Related Experience: A minimum of 5 - 10 years of experience with Microsoft O365 preferred. 3 years of experience with Microsoft Azure Cloud Services. 3 years of experience with PowerShell Scripting preferred

Certifications: Microsoft Certified Solutions Expert (MCSE) certification preferred. 

Licenses, etc.: Valid driver's license is necessary when operating a vehicle while on agency business.

CONDITIONS OF EMPLOYMENT

Knowledge: 

• 5 - 10 years of experience with: Microsoft Active Directory 
• Installing and troubleshooting: client/server applications, Microsoft Windows client/server operating systems, client/server hardware 
• Supporting client/server-based applications in large customer environment 
• Mid to large scale deployments of applications 
• Deploying MS Windows Desktop OS with Microsoft InTune 
• Current Windows Server OS systems in an Active Directory Domain 
• Virtual Desktop Infrastructure – creating, deploying, and/or troubleshooting Virtual Desktops  

Skills: 

• Effective verbal and written communication skills
• Organization and attention to detail
• Proficient with Microsoft Office or related programs.

Abilities: 

• Time management with a proven ability to meet deadlines.
• Demonstrates high professionalism in dealing with confidential and sensitive issues.
• Ability to communicate complex information to non-technical individuals in a more accessible way.
• Ability to provide the highest level of customer service to both internal and external customers.

Competencies:

• Leadership
• Problem Solving 
• Project Management
• Adaptability
• Responsibility
• Creativity
• Analytical Skills
• Critical Thinking
• Emotional Intelligence
• Cultural Awareness 

The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

In certain situations, employee may be asked to respond to emergencies, during work hours or outside of work hours, based on the needs of the Authority.

Physical Demands: Work is light requiring lifting of computer equipment and involves typical office behaviors. Some travel is required to other counties.

Mental/Sensory: 

• Employee conveys information and ideas clearly, both orally and in written English.  
• Anticipates, prevents, identifies, and solves problems in the workplace.  
• Assimilates complex information.  
• Listens to, comprehends, and clarifies concerns and issues raised by colleagues and clients.  

Emotional:  

• Works well in stressful, high-pressure work environment.  
• Maintains composure and objectivity.  
• Is respectful.  
• Works with diverse personalities and levels.  
• Exercises a high degree of discretion when handling confidential data, documents, correspondences, and other information. 
• Handles multiple priorities and adapts to frequent change.
• Handles multiple priorities and adapts to frequent cha

Work Environment: Work is performed in a typical office setting.

Must be able to obtain and maintain eligibility for issuance of a NASA credential. 

Must be able to pass a pre-employment background check and drug test.