Cargo Operations Officer - ATL

Hours: 40 hrs per week

Location: ATL - Airport

Closing Date: 28th July 2025

At Virgin Atlantic Airways, we believe that everyone can take on the world, and it's our vision to become the most loved travel company. As we embark on this next exciting stage of our journey, we’re harnessing our spirit of entrepreneurship and innovation to challenge the status quo.

It’s in our DNA to disrupt the market and lead the way with fresh ideas. Bringing new approaches to the industry and remaining a loud and proud voice for positive change - be it on issues of sustainability, people or our communities. So, if you’re ready to take your career to new heights, read on.

In a nutshell

At Virgin Atlantic Airways, we believe that everyone can take on the world, and it's our vision to become the most loved travel company. As we embark on this next exciting stage of our journey, we’re harnessing our spirit of entrepreneurship and innovation to challenge the status quo.

It’s in our DNA to disrupt the market and lead the way with fresh ideas. Bringing new approaches to the industry and remaining a loud and proud voice for positive change - be it on issues of sustainability, people or our communities. So, if you’re ready to take your career to new heights, read on.

Virgin Atlantic Cargo (VAC) is a £170m business connecting retailers, manufacturers, and growers with their consumers worldwide. We are a ‘business within a business’ passionate about contributing towards Virgin Atlantic’s overall revenue. Our teams across the globe are the crucial ingredient in separating us from the rest, building our reputation for excellence and outstanding service delivery.

As Cargo Operations Officer you’ll be responsible for monitoring and managing a third party, handling the company’s performance in achieving Service Level and Standard Ground Handling Agreements in accordance with the Cargo business objectives. You will endure the highest Customer Service standard and the safety and security of all aspects of the operation are monitored and always maintained. The role is based at Virgin Atlantic Cargo - ATL Airport.

Day to day

• Assist the Operations Manager in the overall responsibility of ensuring that the operation runs smoothly and efficiently.
• Act as the point of contact across the Virgin Atlantic Ramp handling process for the delivery of the day’s Cargo loading Operation.
• Audit the performance of the third-party handling companies to: - Identify and record discrepancies to the service provided in relation to the established SLA
• Respond promptly and professionally to requests, inquiries, and queries, from whatever source - customers, internal VS departments and suppliers, etc.
• Oversee the preparation of the export loads, ULD build-up, and paperwork and coordinate with the third-party handling agents ensuring that VS requirements are adhered to.
• Look for improvement opportunities in service provision (both internally and externally).
• Ascertain that freight and documents are positioned at each departing aircraft within the prescribed time frame.
• Make operational decisions at short notice, taking into consideration commercial issues, security, safety, customer service, long and short-term impact, and any potential impact in other areas of the company.
• Develop a working relationship with local airport authority, Third party handling company and other local authorities.
• Maintain good communication and develop effective working relationships at all levels within all areas of the business.
• Ensure the flow of communication between all parties is both accurate and effective and that the highest level of service is maintained at all times.

About you

Have you previously worked as an Officer in the airfreight industry? Do you have strong knowledge of U.S. Governmental agencies' import/export documentation/regulations? Then this could be the role for you!

Alongside the above, we’re looking for the following:

• A team player, self-motivated with the ability to work independently
• Excellent relationship builder with demonstrated ability to effectively communicate with the Ground Handling Agency (GHA) staff.
• Ability to organize workload and prioritize/handle multiple tasks and deadlines.
• Ability to ensure that the GHA staff assigned to our daily operation is adequately resourced, skilled, and structured to deliver expected results.
• Ability to work cooperatively and collaboratively with all levels of the organization and to maintain a professional relationship with all internal and external customers.
• Able to maintain a flexible work schedule as required by operational needs.
• Familiarity with working in a supply chain management work environment, along with excellent verbal and written communication skills.
• The right to live and work in the US

Does the above sound like you? Do you want to join the ‘most loved’ cargo team? Then we’d love to hear from you.

Our recipe for leadership

At Virgin Atlantic, our leaders empower teams to thrive through collaboration, innovation, and excellence. Explore our Leadership Recipe and discover the 20 core ingredients that define what it means to lead with us, driving our mission to be the most loved travel company and achieve sustainable profit. Want to learn more? Click here

Be yourself

Benefits

Virgin offers comprehensive benefits packages to meet the needs and wellbeing of our employees and their families. For eligible U.S. based employees, our benefits include medical, dental and vision coverage for employees and eligible dependents, short- and long-term disability, holidays, paid personal time off, non-revenue travel privileges, 401(k), and much more.

Our customers come from all walks of life and so do our colleagues. That’s why we’re proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world - no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and everything that makes our colleagues unique by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong.

To make your journey with us accessible and individual to you, we encourage you to let us know if you’d like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team, (recruitment@fly.virgin.com) feeling confident that we’ve got your individual considerations covered.