What are the responsibilities and job description for the Customer Service Specialist position at Viper Northwest?
Job Summary:
The Customer Service Representative serves as the primary point of contact for customers, addressing inquiries and resolving complaints to ensure a positive customer experience. This role requires excellent communication skills, problem-solving abilities, and a service-oriented mindset to effectively assist customers across multiple channels.
Supervisory Responsibilities:
✔ None
Key Responsibilities:
- Engage with customers via phone, email, online chat, or in person to provide support and product information
- Process and enter customer orders for new or additional products and services
- Address customer questions and concerns, escalating complex issues to the appropriate specialist or department
- Ensure timely resolution of customer problems and inquiries
- Maintain customer accounts and interaction records, documenting inquiries, complaints, and comments
- Perform additional related duties as assigned
Required Skills & Qualifications:
- Strong communication skills, including active listening
- Service-oriented approach with the ability to resolve customer grievances
- Proficiency in computer skills, with the ability to quickly learn new software
Education & Experience:
- High school diploma or equivalent required
- Previous customer service experience required
Physical Requirements:
- Prolonged periods of sitting at a desk working on a computer
- Ability to lift up to 15 pounds as needed
Viper Northwest provides an extensive benefits package, including:
- Complete Health Benefits Package
- 401k with Employer Match
- Paid Time Off
- Tuition Reimbursement Program
- Annual Employee Activities
- Recognition Programs
Affirmative Action/EEO Statement:
We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment in compliance with all federal and state regulations. Precinmac provides affirmative action in employment for qualified individuals with a disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.