What are the responsibilities and job description for the Customer Service Specialist position at Pace Heating & Air?
Customer Service Specialist
Pace Heating and Air | Albany OR
Proudly serving residential and commercial customers across the region. From the homeowner whose furnace went out on a cold morning to the commercial building manager managing a service contract, our customers depend on us to show up and do the job right. We handle residential service, maintenance agreements, new construction, and commercial work - and the dispatcher makes all of it run.
Benefits:
- Medical Insurance 75% paid by employer
- Dental & Vision insurance
- Paid Holidays
- Paid time off
- Profit sharing
Pay: $24.00 to $29.00 per hour, depending on experience
Work hours: Monday through Friday | Business Hours
What You Will Be Doing:
- Answer inbound residential and commercial service calls
- Oversee the service dispatching board
- Provide professional and caring communication
- Schedule and dispatch field technicians
- Open, manage, and close work orders in our service management software
- Create estimates and maintenance proposals
- Follow up with customers on pending sales quotes, upcoming scheduled work, and completed jobs
- Scheduling routing / annual maintenances
What We Are Looking For:
- Minimum of 2 years' experience in scheduling, dispatch, service administration, or a related customer support role
- Has used a CRM/ ERP or service software like Acowin, ServiceTitan, FieldEdge, or comparable field service software
- Excellent communication and customer relations skills, with the ability to remain professional, courteous, and calm when assisting both residential and commercial clients
- Demonstrated success coordinating multiple service calls and effectively managing a dynamic dispatch schedule in a fast-paced environment
- Experience in the HVAC industry a plus!
Salary : $24 - $29