What are the responsibilities and job description for the Accounts Receivable and Customer Support position at Vintage Wine Distributor Inc?
About us: The Company is an importer and wholesale distributor of wines and beers. We service restaurants, beverage stores, grocery stores and many others throughout Ohio from three locations: Solon, Columbus, West Chester. Our Warehouse staff has established an industry leading level of accuracy.
Type of Work: Full time
Category: Office
Location: Solon, OH
Title: Accounts Receivable and Customer Support
Reports to: Office Manager
Shift: Monday through Friday, approximately 9AM to 5PM
Job Summary:
The Accounts Receivable & Customer Support Specialist plays a key role in ensuring accurate financial transactions and providing outstanding customer service. This position combines administrative and accounting responsibilities with direct customer interaction, supporting both internal teams and external customers.
Essential Duties:
• Answer incoming phone calls promptly and assist the caller.
• Take sales orders over the phone, through email, and in person.
• Greet visitors and direct as needed.
• Perform data entry within our ERP system as well as Word and Excel.
• Help Sales Staff and Customers with processing orders, forms, inquiries, and problem solving.
• Daily delivery route documentation, reconciliation, and archiving.
• Collect payment from drivers, sales reps, and co-workers.
• Credit processing and reporting.
• Invoice reconciliation – EFT, check processing, and bank deposits.
Requirements:
• Friendly and professional approach toward all.
• Attention to detail and ability to perform repetitive tasks
• Accurate and proficient computer skills. Proficiency in Microsoft Office Suite: Word, Excel, and Outlook.
• Aptitude to learn new skills and acquire wine knowledge.
• Prompt, courteous, and efficient behavior with a strong work ethic.