Senior Messaging & AI Operations Specialist

We are seeking a hands-on technical specialist to lead operational excellence across enterprise messaging platforms and support the rollout of AI technologies like Microsoft Copilot. This role focuses on day-to-day management, troubleshooting, and optimization of Exchange environments, while also supporting AI enablement initiatives. The ideal candidate will have deep experience in messaging infrastructure and a passion for delivering reliable, secure, and innovative solutions.

Required Skills - 8 years of experience in Exchange and messaging operations.

• 2 years of experience supporting AI/ML tools or platforms.
• Strong knowledge of Microsoft 365, Exchange hybrid deployments, and Active Directory.
• Experience with PowerShell scripting and monitoring tools.
• Familiarity with Microsoft Copilot and Azure OpenAI services.
• Excellent problem-solving and communication skills.
  
  

Job Duties - Manage and support Exchange Server and Exchange Online environments, ensuring high availability and performance.

• Troubleshoot email flow, mailbox provisioning, and hybrid configurations.
• Monitor and automate operational tasks using PowerShell and administrative APIs.
• Support deployment and configuration of Microsoft Copilot across M365 services.
• Assist in developing usage guidelines and training materials for AI tools.
• Collaborate with internal teams to identify operational efficiencies through AI and automation.
• Participate in incident response, root cause analysis, and continuous improvement efforts.
  
  

Job Requirements - 8 years of experience in Exchange and messaging operations.

• 2 years of experience supporting AI/ML tools or platforms.
• Strong knowledge of Microsoft 365, Exchange hybrid deployments, and Active Directory.
• Experience with PowerShell scripting and monitoring tools.
• Familiarity with Microsoft Copilot and Azure OpenAI services.
• Excellent problem-solving and communication skills.
  
  

Desired Skills & Experience - Experience with Teams, SharePoint, and Power Platform.

• Understanding of responsible AI principles and data governance.
• Agile delivery experience and cross-functional collaboration.
• Familiarity with prompt engineering and LLMs.
• Bachelor's degree in Computer Science, Information Systems, or related field.
  
  

Required Skills : AI

Basic Qualification

Additional Skills :

Background Check : Yes

Drug Screen : No