Aftersales Director - VinFast US

Company: VinFast

Employment Type: Full-time

Availability: Priority for candidates who can start as soon as possible

About VinFast

VinFast is a global electric vehicle (EV) manufacturer under Vingroup, Vietnam’s largest private conglomerate. With a strong commitment to sustainable mobility, VinFast designs, manufactures, and distributes smart electric vehicles, supported by an advanced digital ecosystem and industry-leading aftersales policies.

Position Objective

The Aftersales Director will be responsible for building, leading, and scaling VinFast’s aftersales operations in the US. This role plays a critical part in ensuring excellent customer satisfaction, operational excellence of EV service workshops, and a robust aftersales ecosystem aligned with VinFast’s global standards.

Key Responsibilities

Aftersales Strategy & Leadership

• Develop and execute the overall aftersales strategy for VinFast US in line with business growth and network expansion plans.
• Define service models, operating standards, KPIs, and SLAs for EV aftersales operations.

Service Workshop Operations (EV-Focused)

• Establish and manage VinFast-owned and authorized EV service workshops.
• Ensure compliance with EV-specific standards, including high-voltage safety, battery diagnostics and repair, software/OTA updates, and advanced electronic diagnostics.
• Continuously improve workshop productivity, quality, and customer experience.

Dealer & Partner Network Management

• Recruit, onboard, and manage authorized service partners and dealers nationwide.
• Implement certification programs, audits, and performance reviews for service partners.

Spare Parts & Supply Chain

• Oversee spare parts planning, inventory management, logistics, and distribution to ensure parts availability and cost efficiency.

Warranty & Customer Support

• Manage warranty policies, claims handling, and escalation processes.
• Oversee customer service operations including roadside assistance and 24/7 support services.
• Drive customer satisfaction (CSAT) and loyalty initiatives.

Training & Capability Development

• Build and lead technical training programs for EV technicians, service advisors, and dealer teams.
• Ensure continuous capability development in EV technologies, battery systems, and safety standards.

Financial & Performance Management

• Manage aftersales budget and P&L.
• Monitor and report key KPIs such as repair turnaround time, repeat repair rate, workshop efficiency, CSAT, and service network coverage.

Compliance & Safety

• Ensure all aftersales operations comply with local regulations, environmental standards, and VinFast global policies.

Requirements

Mandatory

• Bachelor’s degree in Automotive Engineering, Electrical/Electronics Engineering, Mechanical Engineering, Business Administration, or related fields.
• Minimum 8–12 years of experience in automotive aftersales, with at least 5 years in a senior management role (Aftersales Head, Service Director, Operations Director, etc.).
• Strong hands-on experience in EV aftersales or EV service workshop management (high-voltage systems, batteries, electric motors, inverters, OTA/software diagnostics).
• Proven experience in building and managing dealer/service workshop networks.
• Strong leadership, operational, and financial management skills (P&L, KPI-driven).
• Fluent in English; knowledge of Filipino/Tagalog is a strong advantage.
• Willingness to travel frequently within the US.
• Candidates who can join within a short notice period are highly preferred.

Preferred / Advantage

• Experience with global OEMs or premium automotive brands.
• EV safety or high-voltage certification.
• Experience with digital aftersales systems (DMS, CRM, workshop management systems).

Strong local market knowledge and supplier network in the US.

Benefits

Competitive salary package with performance-based bonuses.

Opportunity to be part of a fast-growing global EV brand.

Exposure to cutting-edge EV technologies and international working environment.

Clear career development opportunities within VinFast’s global organization.