Tasting Room Concierge

Guest Experience Ambassador | Full-Time & Part-Time Opportunities Available

Be the First Smile. Set the Tone. Create Unforgettable Experiences.

At Gundlach Bundschu Winery, hospitality is more than service—it's about creating genuine connections, sharing incredible wines, and welcoming guests into a place rich with history, authenticity, and adventure. As a Tasting Room Concierge, you will serve as the face of our winery and the first point of contact for every guest who visits our property.

This is a highly visible hospitality role for someone who thrives on making people feel welcome, enjoys a fast-paced environment, and takes pride in delivering exceptional experiences. From greeting guests and coordinating reservations to supporting service teams and creating memorable moments, you will play a critical role in ensuring every visit exceeds expectations.

Whether you're helping guests celebrate a special occasion, guiding them through their arrival experience, or supporting the team behind the scenes, you'll be part of a hospitality culture that values teamwork, energy, professionalism, and genuine care.

What You'll Do

Create Exceptional First Impressions

• Welcome guests with warmth, enthusiasm, and professionalism.
• Serve as the first ambassador of the Gundlach Bundschu brand and experience.
• Check guests in using our reservation system and guide them to their tasting location.
• Provide information about the property, experiences, wines, and winery offerings.

Coordinate the Guest Experience

• Partner with managers and hospitality teams to ensure smooth daily operations and service flow.
• Assist with guest seating, reservation management, table timing, and guest communications.
• Help identify opportunities to create memorable moments and personalized touches for guests celebrating special occasions.
• Anticipate guest needs and proactively provide support throughout their visit.

Support Hospitality Operations

• Assist Wine Educators and service teams with clearing tables, resetting spaces, and maintaining guest areas.
• Deliver food items and provide brief menu descriptions when needed.
• Maintain tasting room, patio, and hospitality spaces to ensure they remain clean, organized, and guest-ready.
• Restock wine, retail merchandise, service supplies, and operational materials throughout the day.
• Assist with opening and closing responsibilities, including dishwashing, stocking, and general cleaning.

Be a Team Player

• Jump in wherever needed to support a seamless guest experience.
• Work collaboratively with hospitality, kitchen, events, and management teams.
• Contribute to a positive, energetic, and solutions-oriented workplace culture.

What We're Looking For

• Passion for hospitality and creating exceptional guest experiences.
• Friendly, outgoing, and professional communication skills.
• Ability to remain organized and calm in a fast-paced environment.
• Strong attention to detail and commitment to excellence.
• Positive attitude and willingness to learn.
• Dependable, punctual, and team-oriented.
• Comfortable using technology and reservation systems.
• Wine knowledge is a plus, but a desire to learn is essential.

Qualifications

• Must be 21 years of age or older.
• Minimum one year of customer-facing hospitality, restaurant, retail, tourism, or service experience.
• Ability to work weekends, holidays, and occasional special events.
• ServSafe and Responsible Beverage Service (RBS) certification, or ability to obtain upon hire.
• Experience with TOCK reservations, POS systems, or hospitality software is a plus.

Physical Requirements

• Ability to lift and carry up to 25–50 pounds.
• Ability to stand and walk for extended periods.
• Ability to bend, reach, twist, and move throughout the property.
• Comfortable working both indoors and outdoors and navigating uneven terrain.

Why Join Gundlach Bundschu?

As California's oldest family-owned winery, Gundlach Bundschu blends authentic hospitality, premium wines, regenerative organic farming practices, music, creativity, and a deep connection to place. You'll work alongside a passionate team dedicated to creating experiences guests remember long after they leave.

This is an excellent opportunity for someone interested in hospitality, wine, tourism, events, or customer experience. We provide training, mentorship, and opportunities for growth within one of Sonoma Valley's most iconic hospitality destinations.

If you love people, thrive in a dynamic environment, and want to be part of a team that delivers world-class hospitality with heart, we'd love to meet you.