Onboarding Specialist

Onboarding Specialist – Kansas City (ONLY)

Location: Kansas City, MO (ONSITE FULL-TIME ONLY)

Type: Full-time

WHO WE WILL HIRE

A career-focused, ambitious, junior professional with 0-2 years of experience to join our Customer Onboarding Team. You must relish getting the customer over the finish line, and provide exceptional customer experience at the same time.

Customer service needs to be a strong suit of yours. You must have and value exceptional verbal and written communication skills, and have a wonderful team-oriented attitude because you will be working with multiple third party tech companies to get integration requests completed. You cannot be afraid to pick up the phone to get things done! Your fast paced work-style and positive energy is what we are looking for.

You must care deeply about correct data and integrations that directly impact customer success. You must be diligent. You must be disciplined. You must be detailed. You must be organized.

You must desire to work in the office alongside the team, creating the framework for team functionality. Not looking for someone who just wants be a number to rot away at a home office.

Will only accept people with curiosity, drive, persistency, and teamwork! We are a close knit group, so being able to thrive in a team setting is necessary. Must be quick and eager to learn new processes and jump right in!

WHO IS VINCUE

You know that moment when a single spark ignites an unstoppable blaze? In business, that’s called an inflection point — and we’ve hit ours.

We’re VINCUE, a founder-led automotive tech SaaS company based in Kansas City, and we’re redefining the industry. After years of refining our vision and achieving strong product-market fit, we’ve entered a phase of tremendous growth and extraordinary opportunity.

We’re big enough to work with enterprise-level customers and partners, yet small enough to move fast, avoid bureaucracy, and expect real ownership from our people. Our culture values accountability, momentum, and doing meaningful work – together.

If you’re looking for a role where your work is visible, impactful, and tied directly to the health of the business — not buried in layers of process — this may be the right fit. Because at VINCUE, you won’t just find a job. You’ll find a team, a mission, and a place to thrive.

ABOUT THIS ROLE

The Onboarding Specialist serves as the primary point of contact for new customers and various third parties, guiding them through setup, configuration, and go-live with meticulous attention to detail and a proactive approach to anticipating needs.

This role requires exceptional people skills and an extraordinary positive attitude to build trust and rapport with customers and colleagues, while taking strong ownership of the entire onboarding journey from kickoff to successful go-live.

The ideal teammate thrives in a fast-paced commercial SaaS environment, demonstrates accountability for customer outcomes, and is proficient with modern project management, task tracking, scheduling and collaboration tools to coordinate seamlessly across cross-functional teams.

ABOUT THE ONBOARDING TEAM

Join a team where trust and caring aren't just values. That is how we operate every day, and you genuinely matter. Your opinions are respected and you'll have the autonomy to make a meaningful impact - all while knowing you have unwavering support when you need it from a very strong leadership team.

We've built something special: a stable, high-performing team that collaborates seamlessly across the entire organization, giving you visibility and influence that extends far beyond typical role boundaries. You'll be part of a tight-knit group that celebrates each other's wins, navigates challenges together, and creates space for everyone to grow—both professionally and as leaders. This isn't a position where you'll feel siloed or stuck; it's an opportunity to contribute at the highest levels while being surrounded by competent, caring colleagues.

If you're looking for a place where exceptional teamwork meets real growth potential, this is it.

WHAT WE ARE LOOKING FOR

The Right Mindset

• You bring a positive, can-do attitude and take pride in being reliable and easy to work with
• You are curious, adaptable, and willing to learn — experience matters, but growth mindset and can-do attitude of ownership and accountability matter more
• You care deeply about your team and our customers
• You care about getting things right — details matter to you
• You’re comfortable operating in a fast-moving environment without a lot of handholding
• You take ownership of problems and see them through to resolution

The Experience

• A 4-year college degree with no post-college work experience, or 2-7 years of related work experience
• Proven capability effectively using a variety of standard project management, organization, and communication technology tools
• Proven interpersonal communication and relationship management competency

The Approach

• Organized, methodical, punctual, and reliable
• Able to communicate very effectively with customers, partners, and internal teams
• Comfortable supporting leadership while independently owning day-to-day execution

WHAT YOU’LL DO

Customer Onboarding Management

• Serve as the primary point of contact for new customers from contract signature through successful go-live
• Lead kickoff calls to establish expectations, timelines, and success criteria with customer stakeholder
• Guide customers through platform setup, configuration, and initial data migration with clear communication and documentation
• Conduct product training sessions tailored to customer workflows and user role
• Coordinate go-live activities and provide hands-on support during the transition to ensure smooth adoption

Project Coordination and Planning

• Develop and maintain detailed onboarding project plans with clear milestones, tasks, and deadlines
• Proactively identify potential roadblocks or delays and develop mitigation strategies
• Track progress against timelines and communicate status updates to customers and internal stakeholders
• Manage multiple onboarding projects simultaneously while maintaining high attention to detail
• Utilize project management and collaboration tools to organize tasks, documentation, and cross-functional communication

Cross-Functional Collaboration

• Partner with Sales, Customer Success, Product, Engineering, and Support teams to ensure seamless customer handoffs
• Escalate technical issues or feature requests to appropriate teams with clear documentation and context
• Gather customer feedback during onboarding and share insights with Product and Engineering teams
• Coordinate with Support team on knowledge base articles and common setup questions
• Facilitate internal alignment meetings to address customer-specific requirements or challenges

Customer Relationship and Advocacy

• Build strong, trust-based relationships with customers through responsive communication and follow-through
• Demonstrate empathy and patience while guiding customers through technical setup and change management
• Proactively check in with customers to address questions, concerns, or confusion before they become issues
• Set realistic expectations and manage scope to ensure successful outcomes
• Celebrate customer wins and milestones to reinforce positive momentum

Documentation and Process Improvement

• Maintain accurate customer onboarding records, notes, and completion status in CRM systems
• Document customer-specific configurations, customizations, and setup decisions for future reference
• Create and update onboarding resources, templates, and best practices based on learnings
• Identify opportunities to streamline onboarding processes and improve time-to-value for customers
• Contribute to team knowledge sharing and continuous improvement initiatives

Quality Assurance and Accountability

• Take ownership of customer satisfaction during the onboarding phase with a commitment to excellence
• Ensure all setup and configuration work meets quality standards and customer requirements
• Conduct post-implementation reviews to assess onboarding effectiveness and gather customer feedback
• Monitor customer health signals and engagement during onboarding to identify at-risk accounts
• Maintain high standards for responsiveness, professionalism, and customer communication

WHAT WE OFFER

• A visible, high-impact role working directly with company leadership
• A caring, authentic, energetic, and fun organizational culture
• Competitive compensation and benefits
• A collaborative environment that values accountability and results
• The opportunity to grow with a rapidly growing and scaling SaaS business

READY TO JOIN US?

If you're someone who gets excited about delivering software that users genuinely love, and your passionate about being a great teammate and delighting customers, we'd love to hear from you.

To apply, visit vincue.com/about/work-at-vincue and submit your resume and write a statement explaining why you feel you’d be great in this role, and why this role interests you.