Technical Support Specialist

Technical Support Specialist - Kansas City Candidates ONLY

Location: ONSITE FULL-TIME, Kansas City, MO (ONLY)

Type: Full-time

WHO IS VINCUE

You know that moment when a single spark ignites an unstoppable blaze? In business, that’s called an inflection point, and we’ve hit ours.

We’re VINCUE, a founder-led automotive tech SaaS company based in Kansas City, and we’re redefining the industry. After years of refining our vision and perfecting product-market fit, we’ve entered a phase of tremendous growth and extraordinary opportunity.

We’re big enough to attract game-changing partnerships, yet still small enough to reject bureaucracy and corporate fluff. Our culture is built on authenticity, momentum, and a shared belief in doing meaningful work — together.

If you're looking for a true rocket ship - one that values empowered teams, thrives on fun, and puts people first — we’d love to connect. Let’s talk and explore if there’s a mutual fit. Because at VINCUE, you won’t just find a job you’ll find a team, a mission, and a place to thrive.

ABOUT THIS ROLE

We are seeking a new member for our Technical Support Team, responsible for identifying, troubleshooting, and resolving a wide variety of issues related to our product. In this role, you will work closely with your fellow Support Team members, clients, industry partners, and developers to ensure a smooth experience for our clients as they engage with our software. This role requires strong communication skills, troubleshooting, and a firm commitment to customer success and satisfaction.

ABOUT OUR TEAM

We’re a fast-moving, high-impact group of problem-solvers providing real solutions for real users. Thus, we and our work make a massive impact every single day. We work hard and play hard, balancing intense focus and drive with a culture that celebrates creativity, camaraderie, and wins of every size.

We’re scrappy by design. We do more with less, lean into constraints, and build with purpose. Our team members are trusted with autonomy and ownership from day one because we believe the best people don’t need to be micromanaged; they just need the right direction and support. Our team enjoys solving messy problems, loves building things that matter, and prefers action over endless meetings. Professional and personal growth is a priority – we don’t expect every team member to check every box in our preferred experience list immediately, just a willingness to grow into these.

WHAT WE ARE LOOKING FOR

The Right Mindset:

• You care deeply about your team, the customer experience, and making things work beautifully for both our customers and teammates.
• You're passionate about excellence in teamwork and work product, not just the technologies.
• You want to be part of something meaningful and see your work make a real impact.
• You have an interest in growing yourself professionally.

The Experience:

• Excellent communication and problem-solving skills in client-facing scenario.
• Ability to intelligently prioritize workload to maximize overall customer satisfaction.
• Familiarity with basic web troubleshooting techniques such as browser development console is preferred.
• Focus on quality documentation is strongly preferred.
• Prior experience with CRM ticketing systems (Zendesk, HubSpot, Salesforce, etc.) preferred.

The Approach:

• You put people first and bring out the best in others.
• You operate with urgency and focus on customer experience and satisfaction.
• You take extreme ownership of outcomes and results.

WHAT YOU’LL DO

• Be part of a small team of support technicians, documenting and resolving issues for customers from a variety of contact channels.
• Work with integration and development teams as necessary to troubleshoot in-depth problems.
• Document procedures, troubleshoot issues, and provide technical guidance to the team and stakeholders.
• Mentor and learn from teammates who share your passion for exceptional teamwork, customer value, and experience.

WHAT WE OFFER

• The opportunity to work on challenging problems that matter.
• A team that values user-centric thinking and quality craftsmanship.
• Competitive compensation and benefits.
• Professional growth in a collaborative, learning-focused environment.
• The chance to do work you'll be proud to put your name on.

READY TO JOIN US?

If you're a customer service-oriented professional who gets excited about having the opportunity to be part of a team that is focused on continuously improving the customer experience through quality documentation and troubleshooting – we’d love to hear from you.

Please submit your resume along with a statement about your proven attitude, work ethic, and what it is like to work by your side. Your statement will be the greatest factor in you being selected for interview. Thank you for investing your valuable time in this request.