Clerk III - Distance Education

Primary Function: 

The Clerk III will perform duties related to the operations of communication and retention for the Distance Education, Extended Studies Office. The position provides comprehensive support to the Distance Education students and faculty members.

Duties/Responsibilities: 

•    Provide comprehensive support to online education students, instructors, and education academic advisors.

•    Computer Skills - Typing skills and proficiency with Microsoft Office required.  Proficiency in Banner software desired but not required.

•    Communications - Must have excellent written skills and be proficient in general business administration formats. Verbal communication skills both in person and on the phone are required.

•     Data entry, prepare correspondence, answer phones, and perform general office duties as assigned. 

•     Handle incoming mail and other material.

•     Set up and maintain filing systems physical and electronic.

•     Contact students for non-participation, finding resources, and periodic check-ins.

•     Process student class extensions.

•     Process grade changes.

•     Manage student announcements.

•     Manage instructor announcements.

•     Second assist in managing the online phone, email, and front desk.

•     Maintain a highly efficient and organized office environment.

•     Other duties as assigned by the Supervisor.
 

Required Skills/Abilities:

•       Excellent organizational skills and attention to detail.

•   Extensive knowledge of office management systems and procedures.

•   Ability to operate general office equipment.

•   Excellent written and verbal communication skills.

•   Proficient in Microsoft Office Suite or similar software.

•   Ability to maintain confidential information.

•   Ability to operate in a busy office environment, multitasking

•   Ability to work in a team environment

•   Ability to maintain orderly work environment, overall excellent organizational skills

•   Ability to work with diverse clientele

•   Proficient in Windows 11 environment or newer, Internet applications, Microsoft Office Suite

•   Ability to learn and proficiently apply a variety of computer applications specific to the work environment

•   Quick learner, ability to mentally organize, create solutions “on the spot” as well as long-term

•   Friendly, outgoing, respectful attitude

•   Ability to be punctual, good work attendance, meet deadlines 

Education, Experience, Licensure:

•     High school diploma or equivalent required.

•     Administrative training preferred.

•     Two years of administrative assistant experience preferred Associate degree preferred.

•     Associate degree preferred
  

Physical Demands: 
Normal physical demands for successful work in a normal office environment. Ability to sit or stand for extended periods. Ability to utilize hands for general office work including typing, filing, answering telephones, and writing.