What are the responsibilities and job description for the Technical Account Manager (TAM) position at viLogics?
As a Technical Account Manager (TAM) at our MSSP, you will serve as the trusted technical advisor and primary point of contact for a portfolio of managed security clients. You’ll act as the bridge between our Security Operations Center (SOC), engineering teams, and clients—ensuring successful onboarding, service delivery, incident response, and ongoing security posture improvement. The ideal candidate combines cybersecurity expertise, project management skills, and strong client-facing communication.
Key Responsibilities:
- Client Relationship Management:
- Serve as the primary technical liaison for assigned clients.
- Conduct regular strategic technical business reviews to report on metrics, incidents, trends, and roadmap planning.
- Translate complex security information into business-relevant insights.
- Security Advisory & Service Delivery:
- Guide clients through security best practices, compliance requirements (e.g., SOC 2, HIPAA, PCI-DSS), and threat mitigation strategies.
- Oversee deployment and performance of MSSP services including SIEM, EDR, MDR/XDR, vulnerability management, and incident response.
- Coordinate with internal teams to resolve client issues, implement security solutions, and deliver actionable intelligence.
- Technical & Strategic Oversight:
- Identify security gaps and work with clients to build a prioritized action plan.
- Assist in the creation of tailored security roadmaps and technology adoption plans.
- Provide guidance during security incidents and ensure appropriate escalation and communication.
- Reporting & Communication:
- Deliver monthly/quarterly reports on service performance, threat activity, and compliance metrics.
- Document client interactions, issues, and projects using internal systems (e.g., PSA, ticketing platform, CRM).
Required Skills & Qualifications:
- 2 years experience in a technical or security account management role, preferably with an MSSP, MSP, or cybersecurity firm.
- Strong knowledge of cybersecurity concepts including SIEM, firewalls, threat intelligence, and endpoint protection.
- Familiarity with compliance frameworks such as NIST, ISO 27001, HIPAA, or PCI-DSS.
- Excellent verbal and written communication skills.
- Experience using tools such as Splunk, Sentinel One, Kaseya, ConnectWise, or similar.
- Strong organizational and project management abilities.
- Ability to balance technical discussions with client business goals.
Preferred Certifications:
- CISSP, CISM, Security , or equivalent
- ITIL Foundations or PMP a plus
Why Join Us:
- Work with cutting-edge cybersecurity tools and threat intelligence.
- Be a critical part of protecting businesses from evolving cyber threats.
- Collaborate with a high-performance team in a mission-driven MSSP environment.