Customer Experience Coordinator

Customer Experience Coordinator​

Position Overview

Villwocks Outdoor Living is seeking a detail-oriented and customer-focused Customer Experience Coordinator to support our growing operations. This role serves as a key point of contact for customers while coordinating irrigation service scheduling and supporting daily office functions.

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The ideal candidate is organized, professional, and able to manage multiple priorities while delivering a high level of customer service.

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Key Responsibilities​Irrigation Scheduling & Coordination

• Schedule and manage irrigation service appointments for a large, active client base
• Confirm upcoming service appointments with customers in a timely manner
• Coordinate daily schedules and routes with irrigation crews and the supervisor
• Perform post-service follow-ups with customers to ensure satisfaction and provide visit summaries

Customer Service & Communication

• Serve as a primary point of contact for customer inquiries via phone, email, and in person
• Answer and direct incoming calls to appropriate departments
• Provide accurate information regarding services, scheduling, and next steps
• Create and manage customer leads for future service opportunities

Administrative Support

• Maintain accurate and up-to-date customer records, scheduling details, and service notes
• Collaborate with internal teams, including operations, sales, and field staff, to ensure efficient service delivery
• Perform general office administrative tasks as needed
• Maintain a clean and organized office environment for all administrative staff (kitchenette and bathrooms)

Qualifications

• Previous office or customer service experience required
• Strong verbal and written communication skills
• Excellent organizational and time management abilities
• Ability to multitask and work efficiently in a fast-paced environment
• Professional, customer-focused demeanor
• Strong attention to detail and problem-solving skills
• Proficiency in Microsoft Office; experience with CRM or scheduling software preferred

Compensation & Schedule

• Pay: $16–$18 per hour (based on experience)
• Schedule: Full-time, Monday–Friday, 8:00 AM – 5:00 PM​

Benefits

• 401(k)
• Employee discount
• Paid time off

​Work Environment

• Office-based position with frequent communication with field staff and customers
• Fast-paced, team-oriented environment with seasonal workflow fluctuations

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Why Join Villwocks Outdoor Living?

Join a growing team dedicated to delivering high-quality outdoor services and exceptional customer experiences. This role offers the opportunity to be an integral part of daily operations and make a direct impact on customer satisfaction.

Work Location: In person

Interested? Click below to apply or email with your resume/information today.​​​​

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Paid time off

Shift:

• 10 hour shift
• 8 hour shift
• Day shift

Experience:

• Customer support: 3 years (Required)
• CRM software: 3 years (Preferred)
• office environment: 3 years (Required)

Work Location: In person

Salary : $16 - $18