Client Experience Coordinator

Company Description

Villwock's Outdoor Living is a comprehensive outdoor living company based in Southwest Michigan, dedicated to designing, building, maintaining, and enhancing outdoor spaces year-round. What sets us apart is our all-in-one approach, offering services such as custom landscape design, patios, retaining walls, irrigation systems, lawn maintenance, snow management, and outdoor power equipment sales. We take pride in our craftsmanship and our commitment to delivering high-quality projects that transform outdoor spaces into functional and beautiful environments. Our mission is to help homeowners and property managers create and maintain exceptional outdoor spaces that enhance their lifestyles and workspaces.

Villwocks Outdoor Living is seeking a detail-oriented and customer-focused Customer Experience Coordinator to support our growing operations. This role serves as a key point of contact for customers while coordinating irrigation service scheduling and supporting daily office functions.

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The ideal candidate is organized, professional, and able to manage multiple priorities while delivering a high level of customer service.

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• Schedule and manage irrigation service appointments for a large, active client base
• Confirm upcoming service appointments with customers in a timely manner
• Coordinate daily schedules and routes with irrigation crews and the supervisor
• Perform post-service follow-ups with customers to ensure satisfaction and provide visit summaries

• Serve as a primary point of contact for customer inquiries via phone, email, and in person
• Answer and direct incoming calls to appropriate departments
• Provide accurate information regarding services, scheduling, and next steps
• Create and manage customer leads for future service opportunities

• Maintain accurate and up-to-date customer records, scheduling details, and service notes
• Collaborate with internal teams, including operations, sales, and field staff, to ensure efficient service delivery
• Perform general office administrative tasks as needed
• Maintain a clean and organized office environment for all administrative staff (kitchenette and bathrooms)

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• Previous office or customer service experience required
• Strong verbal and written communication skills
• Excellent organizational and time management abilities
• Ability to multitask and work efficiently in a fast-paced environment
• Professional, customer-focused demeanor
• Strong attention to detail and problem-solving skills
• Proficiency in Microsoft Office; experience with CRM or scheduling software preferred

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• Pay: $16–$18 per hour (based on experience)
• Schedule: Full-time, Monday–Friday, 8:00 AM – 5:00 PM

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• 401(k)
• Employee discount
• Paid time off

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• Office-based position with frequent communication with field staff and customers
• Fast-paced, team-oriented environment with seasonal workflow fluctuations

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Join a growing team dedicated to delivering high-quality outdoor services and exceptional customer experiences. This role offers the opportunity to be an integral part of daily operations and make a direct impact on customer satisfaction.

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Work Location: In person

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