Director of Facilities

POSITION SUMMARY: Villatel, a hospitality property management company, is in search of a Director of Facilities to lead the Maintenance team in ensuring the upkeep, maintenance, and functionality of our guest accommodations and facilities while also ensuring compliance with health and safety regulations at the Villatel Orlando Resort. The successful candidate will possess expertise in various trades and effective communication skills. It is essential that this individual is flexible, adaptable to change and interacts with guests to deliver exceptional maintenance services at our Orlando property. 

JOB RESPONSIBILITIES:

Supervision and Staff Management

• Supervise the maintenance team to ensure delivery of outstanding service while upholding company standards.
• Create and implement a formal training program for maintenance new hires as well as reoccurring training for the team.
• Schedule and assign daily tasks to maintenance staff.
• Conduct performance evaluations and provide feedback to elevate the performance of the overall team.

Maintenance and Repairs

• Provide proficiency in various trades, including plumbing, electrical, HVAC, carpentry, painting, and general maintenance, to address maintenance issues effectively and efficiently.
• Ensure plumbing, electrical systems, HVAC, and structural elements, are in good working condition to ensure safety, functionality, and the aesthetic appeal of guest accommodations.
• Address and resolve maintenance issues promptly.

Preventative Maintenance

• Develop and implement a preventative maintenance program to proactively identify and address maintenance issues before they escalate.
• Schedule and conduct regular inspections of equipment and systems.
• Utilize the work order system to maintain records of all maintenance and repair work.
• Manage vendor relationships and ensure that the physical property is maintained to company standards.

Technology

• Utilize the Task Management System to document and track all completed maintenance work.
• Ensure adherence to Task Management protocols for efficient workflow and documentation management.

Budget Management

• Manage the maintenance department budget.
• Track and report on expenses.

Safety Compliance

• Ensure compliance with local, state, and federal health and safety regulations.

• Conduct safety training for maintenance staff.
• Implement and maintain safety protocols to ensure a safe working environment.

Emergency Response

• Respond to maintenance emergencies during and outside of regular working hours.
• Coordinate with other departments to minimize disruption to guests during emergency repairs.

Collaboration and Communication

• Work closely with other departments to address maintenance needs.
• Communicate effectively with management and staff regarding maintenance issues and resolutions.
• Prepare and present maintenance reports to management when applicable.

QUALIFICATIONS:

• High school diploma or equivalent; technical training or certification in a related field preferred.
• Minimum of 3 years of experience as a Maintenance Manager of Director of Engineering in a hospitality setting.
• Experience and proficiency in multiple trades, including plumbing, electrical, HVAC, carpentry, painting, and general maintenance, preferable in the hospitality industry. Certification as a licensed electrician is preferred but not required.
• Track record of successfully overseeing departmental budgets and analyzing P&L reports.
• Proven leadership and management skills coupled with strong critical thinking skills and the ability to see the big picture as well as the importance of every detail to ensure the quality and thoroughness of maintenance work.
• Ability to identify priorities by utilizing effective organizational and time management abilities with utilization of maintenance management software.
• Ability to collaborate with colleagues and departments to achieve common goals and ensure guest satisfaction.
• Ability to adapt to changing priorities, work schedules, and guest demands in a face-paced environment.
• Strong people skills and the ability to communicate effectively with guests, colleagues, and management, demonstrating professionalism, empathy, and a customer satisfaction approach.
• Excellent troubleshooting skills and the ability to identify and resolve maintenance issues effectively and efficiently.
• Possession of relevant certifications, license, or qualifications in trades such as plumbing, electrical work, HVAC maintenance, and/or carpentry may be required.
• Available to work evenings, weekends, and holidays as required.