What are the responsibilities and job description for the Water Billing Clerk - Seasonal position at Village of Hanover Park, IL?
The Village of Hanover Park is an Equal Opportunity Employer.
JOB SUMMARY
WORK SCHEDULE
Monday - Friday (approximately June 2026 - August 2026)
8:00 a.m. - 4:30 p.m.
Under general supervision, performs specialized clerical duties in the Finance Department. Maintains utility billing files and related statistical data entry as assigned. Staff support during high operational period.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Provides information and assistance, over the phone and in person, regarding water bills and procedures for establishing new accounts or terminating services.
- Utilizes a computer to record pertinent information regarding water/sewer customer accounts and maintain data updates.
- Assists in processing new accounts, commercial accounts, and termination requests.
- Organizes utility billing files as directed.
- Assists in reviewing consumption reads and other water billing reports.
- Responds to customer complaints regarding high water bills, suspected leaks, and other issues; schedules appointments when necessary and informs residents of applicable fees and policies.
- Assists in preparing customer reminders and notices for accounts; determines accounts to be terminated due to nonpayment and arranges for terminal readings and service shut-offs.
- Performs counter service activities including setting up new water accounts, handling billing inquiries, and processing Landlord/Tenant Agreement forms.
- Generates correspondence, records, and reports from rough drafts, outlines, or verbal instructions.
- Adheres to all Village policies and procedures within the department and as outlined in the Employee Handbook.
- Maintains regular attendance and punctuality.
- Follows all safety regulations, policies, and procedures; reports unsafe conditions and accidents to a supervisor promptly and follows recognized safe work practices.
- Performs other duties as assigned that are reasonably within the scope of the duties listed above.
SUPERVISORY RESPONSIBILITIES
None.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION &/OR EXPERIENCE
Must be at least 16 years of age and currently enrolled in high school or a GED program, or have a high school diploma or GED. Prior customer service experience and Microsoft Word and Excel experience is preferred.