What are the responsibilities and job description for the COMMUNITY SERVICE OFFICER SUPERVISOR position at Village of Downers Grove?
Community Service Officer Supervisor
Police Department
The Village is accepting applications to fill a Community Service Officer Supervisor position in the Police Department. This role oversees and coordinates the Community Service Officers. In addition, the CSO Supervisor will prepare and provide reports and information related to parking operations, issues, and concerns as needed. This position also responds to calls for service to assist the general public. A successful candidate will have excellent communication and interpersonal skills, strong knowledge of police policies and procedures, and the ability to coordinate personnel and community services effectively.
Major Duties and Functions:
- Supervises and coordinates the daily work of the Community Service Officers
-Manages and directs the contracted towing services program
-Responds to calls for service and completes incident reports on non-criminal and criminal incidents with no offender information
-Assists with interviewing, hiring, and evaluating the performance of the Community Service Officers.
-Assists with planning, developing, and implementing new policies and procedures.
-Assists with the development of department goals and objectives
-Prepares administrative/informational reports
-Maintains training manuals for the Community Service Officers
-Responds to routine inquiries or complaints from residents regarding parking tickets, investigates areas of concern, and recommends appropriate actions.
-Assists with crossing guard duties
-Maintains a working knowledge of various police databases
-Other duties as assigned
Knowledge, Skills, and Abilities required:
-Knowledge of police policy and procedures
-High level of interpersonal skills
-Excellent communication skills, both oral and written
-Excellent customer service skills
Education and Experience: High school diploma or GED, with at least five years of police administrative experience. Any combination of education and experience that provides the required knowledge, skills, and abilities.
Licenses and Certifications: Valid Illinois Driver’s License and a satisfactory driving record. Certifications required after hire: First Aid, CPR/AED, Child Safety Technician, LEADS
Salary and Benefits: The full salary range for the exempt position is $71,553 - $98,385, with a maximum starting salary of $85,863, depending on qualifications. The Village provides an excellent benefits package, including health, dental, vision, and life insurance, as well as participation in the Illinois Municipal Retirement Fund (IMRF).Review the Benefits Summary for additional details.
APPLY NOW! Only online applications will be accepted, except in cases requiring reasonable accommodations. Position open until filled.
The Village of Downers Grove is an Equal Opportunity Employer (EOE).
Pay: $71,553.00 - $98,385.00 per year
Benefits:
- Dental insurance
- Dependent health insurance coverage
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Tuition reimbursement
- Uniform allowance
- Vision insurance
Work Location: In person
Salary : $71,553 - $98,385