What are the responsibilities and job description for the Server position at Village Inn?
Company Overview
Being a Server, you are to take orders from restaurant patrons and deliver their food to them. Server duties include explaining the menu to their customers, communicating with kitchen staff and balancing dishes as they bring them to the appropriate table.
Responsibilities
Demonstrates a passion to serve by being attentive to guest needs at all times. Ensure tables are clean, set, and ready at all times.
Essential Functions
Work environment & Physical Demands – The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions on this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
When performing the duties of this job, employee is frequently required to move throughout the workplace; sit, use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; balance, stoop, kneel, and verbally communicate. The employee is occasionally required to lift and/ or move up to 75 pounds. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
- For nearly 60 years breakfast has been at the heart of what we do.
- We are now locally owned and under local management, with a renewed focus on quality food preparation and family-oriented dining.
- From the moment we open our doors until we say goodnight, you can enjoy our made-from-scratch-buttermilk pancakes and crepes, signatures Skillet, and the INN-credible V.I.B – where you can create your own Village Inn Breakfast. Enjoy unlimited hot coffee- we’ll leave the whole pot at the table for you.
Being a Server, you are to take orders from restaurant patrons and deliver their food to them. Server duties include explaining the menu to their customers, communicating with kitchen staff and balancing dishes as they bring them to the appropriate table.
Responsibilities
- Greeting and seating customers.
- Taking food and beverage orders and accurately entering them into the ordering system.
- Making menu item recommendations.
- Communicating any food allergy or special nutrition needs to kitchen staff.
- Ensuring all orders are filled quickly and accurately and that food is high quality.
- Providing attentive service to diners, like refilling drinks as needed and checking their needs during meals.
- Promptly addressing any customer service issues and referring to management, when necessary.
- Performing some cleaning duties, such as at the service station, around the kitchen and in the dining area.
- Must be 16 years old and meet any other state age or labor requirements.
- No one under the age of 18 may operate, clean, adjust or touch a slicer a mixer.
- On-The-Job Training
- Flexible Hours
- State of the Art POS System
- Direct Deposit Available
- Friendly and Supportive Work Environments
- Discounted Meals
- Health Insurance if qualified
- Potential for advancement (we hire management within)
Demonstrates a passion to serve by being attentive to guest needs at all times. Ensure tables are clean, set, and ready at all times.
Essential Functions
- Greet and take customers order within three minutes of being seated and delivers orders within ten minutes.
- Accurately takes and enters guest order in the computer system and have a strong knowledge of the menu to offer suggestions and choices.
- Serve menu items and beverages at appropriate temperatures, with proper garnishes and accompaniment.
- Exhibit integrity in all actions by meeting the company’s standards in appearance, grooming, security, and sanitation. Always show up in a clean apron, pressed shirt, clean pants, non-slip shoes and a name tag.
- Clean and stock service areas and assigned server station. Pre-busses guest tables to enhance guest dining experience.
- Demonstrate respect for each individual by always communicating courteously and respectfully with management team, co-workers and guest during peak hours.
- Adhere to and follow all safe food handling and health department procedures.
- Complete opening and/or closing duties.
- Enthusiastically acknowledge guest with company’s five-foot rule.
- Perform all other duties
- Not required.
- To perform the job successfully, an individual should demonstrate the following competencies:
- Must be able to follow menu specifications and recipes, read ticket an maintain an organized and sanitary work area.
- Must be able to follow directions, work in a fast-paced, high- pressure customer- responsive environment
- Must be able to work in a team environment and communicate with co-workers and management.
- Uses sound judgement in day-to-day decisions by applying the company’s vision, values and cultures.
- Successful completion of required training program, including watching videos, completing on-the-job checklists and written quizzes.
- Minimum of six months of related experience is preferred.
Work environment & Physical Demands – The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions on this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
When performing the duties of this job, employee is frequently required to move throughout the workplace; sit, use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; balance, stoop, kneel, and verbally communicate. The employee is occasionally required to lift and/ or move up to 75 pounds. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.