OUTSIDE STAFF - SHALLOW CREEK

JOB SUMMARY

This position provides a wide variety of golfing support services to District residents, guests and staff.  Assists in the daily operations of Golf & Tennis. Provides a friendly, welcoming atmosphere which will encourage residents and guests to have an enjoyable and safe time. 

ESSENTIAL DUTIES AND RESPONSIBILITIES (Includes, but not limited to) 

• Verify golfer identification and communicate staging information to golfers at time of check-in.
• Utilize Pace of Play Sheets to record number of golfers and car colors.
• Record start times using the computer system.
• Maintain Starter Shack in a clean, neat, and orderly fashion, including paperwork.
• Maintain and balance cash drawer.
• Observe golfers on the course to ensure proper behavior, etiquette, and respect of other golfers while on the course.
• Be alert to pace of play and communicate such with Starter.
• Patrol the golf course checking for any unusual conditions and report any emergency conditions accordingly.
• Inspect golf course checking tee markers, stakes, ropes, signage, and pin placements.
• Assist golfers with rental cars and clubs.
• Transfer rental clubs to and from storage.
• Maintain car and club rental log and check for proper identification when issuing rental clubs.
• Document and report any damage or problems with golf cars, clubs, or golf course.
• Respond to problems and medical emergencies.
• May provide informal assistance such as technical guidance and/or portfolio specific training to co-workers.

 Additional                                                                              

• Performs other duties as assigned.
• May be expected to perform additional duties in an emergency.  

ESSENTIAL EXPECTATIONS OF PERFORMANCE AND BEHAVIOR (Includes, but not limited to)

• Cultivates and maintains effective working relations within the department, the District, as well as outside of the organization.
• Models behavior to the District Core Values at all times.
• Fosters a teamwork environment.

MINIMUM EDUCATION AND EXPERIENCE

• High School Diploma and five (5) to ten (10) years of related experience and/or training; or equivalent combination of education and experience.

 MINIMUM CERTIFICATES, LICENSES, REGISTRATIONS

• Valid Florida Driver’s License required.
• All candidates and employees must successfully pass background screening.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES (Includes, but not limited to)

Knowledge

• Must have working knowledge of golf rules, etiquette, management practices and office procedures.

 Skills                                                                     

• Excellent verbal and written communication, interpersonal, time management and problem-solving skills.
• Applicant must have strong working knowledge and use of Microsoft Office software including Word, Excel, and Outlook.

 Abilities

• Ability to read/write and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. 
• Ability to write routine reports and correspondence.   
• Ability to speak effectively before groups of customers or employees of organization.
• Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals.   
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

EQUIPMENT (Includes, but not limited to)

Position regularly requires the use of office equipment, including but not limited to telephones, personal computers and productivity software and golf cart.

WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS 

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee will be exposed to the following:

• Regularly to wet and/or humid conditions and outside weather conditions (including extreme heat, rain or cold).
• Occasionally to moving mechanical parts and high precarious places.
• Regularly to a noise level in the work environment that is usually moderate.
• Personal protective equipment must be always worn if the job requires such equipment. 

Physical Requirements

The physical requirements described are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the following applies:

• Regularly required to sit, stand and/or walk; use hands to finger, handle, or feel; reach with hands and arms; and talk and hear.
• Occasionally required to sit, climb or balance; and stop, kneel, crouch or crawl.
• Regularly lift and/or move up to ten (10) pounds and occasionally lift and/or move up to fifty (50) pounds.
• Operate the foot control on golf cars.